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Stephanie Morley, Administrator

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Stephanie Morley, Administrator
Southern Hills Health & Rehabilitation Center
(13 Reviews)
> Get Phone Number & Directions
19530 Bagley Rd Middleburg Heights, OH 44130
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
2 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
1 star average for Value
My mother was a resident at Southern Hills for approx. 8 months while waiting to be approved for Medicaid. I couldn't wait to get her out of there. Her bathroom was nasty every day. I cleaned up feces on the floor more than a dozen times.

She never ate so many sandwiches and hot dogs in her life. The food was almost edible!

Her call button was almost always on the floor behind her where she couldn't reach for it when needed.

The directors would not return my calls or would be "out of the office" if I went to speak to them.

The final straw was when I went to visit her close to Easter 2017 and her room smelled horrible. It turned out to be HER! She had diarrhea running down her legs and into her socks. The aide had planned on checking her needs AFTER DINNER!

The place is almost the worst. There are a few more in Middleburg Hts. and Berea that are actually worse than Southern Hills.

All the nursing homes have issues due to understaffing, uncaring staff, etc. But there is no excuse for a nursing home to be this poorly run, short-staffed all the time and stench throughout the building.

It took me hours to get her discharge papers and have her transported to another facility even though I gave them several days' notice.

She has now been in the third facility and she is well cared for and age 97 she now needs total care in every aspect.

I highly recommend visiting nursing homes without an appointment and look around, talk to the residents, read reviews before you make a decision for your loved one.

Send a loved-one here if you don't care about them!
by Rose Cansler xxx.xxx.41.102
December 04, 2019
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
by Anonymous xxx.xxx.157.159
May 26, 2013
by Anonymous xxx.xxx.186.108
November 13, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.126.159
August 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.164.15
August 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.164.15
April 28, 2012
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
January 25, 2012
Southern Hills has made one of the most difficult times in our life into one of hope and kindness. The staff truly make it a wonderful facility and most of them go above and beyond their duties to rehabilitate our mom and keep us and our mother happy. We trust them to care for the most important person in our lives, which speaks volumes.
by Marie
December 26, 2011
Did this provider prominently display their diplomas or business license?
Yes
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
by Anonymous
November 20, 2011
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous
August 25, 2011
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Map and Directions
19530 Bagley Rd, Middleburg Heights, OH 44130