It is going to be a year soon that my Mother passed away while in your care. I only wish that we would have NEVER chose to put her there. If you are reading this STOP and look somewhere else. Do n't put your loved one at Royal Oaks. Even after all this time I still HATE this place they took my mother from me.
My sister was there for a month. Most Nurses were nice. But the Aides are the laziest people I have ever seen hiding out in Director of Nursing after meals,some of the aides were cruel to patients. Le aving them sit for hours crying they need to use restroom and those were the ones in wheel chairs that could get around.Just imagine the ones who are bedridden. Different staff even talk about how lazy other are and refuse to earn there pay. Amazing what you can learn just listening. Shame I don't have a smart phone because I would have recorded what I saw as I was pushing patient to lunch when there were short staffed. There is a overwhelming smell of URINE through out the home. Asked several time for laundry to be done at no success and had every excuse other that they were just to lazy to take it down. The director has to be afraid of his aides will see them sitting around in a group and never says anything to them. There not on break either. Therapy people were great. You actual see other patients taking care of each other. They are lined up in the halls between meals. Very little interaction with patients. I have seen Vets treat animals better than What Takes Place There. Wish the news media would wire me with a hidden camera so you could see for you self. And Don Webster is phone recording....shame on him. Or is he investor????? If they don't like working with people in these conditions they should find other work. Meds. are always late. Breathing treatment given 1 time in 30 days, lost meds was reason given. nor contacted her doctor. Its not that they are under staffed it is PURE LAZINESS on aides part not all but I would say 70 percent there. None English speaking patients have it the worst...no one understands them so just leave them sit alarms on wheel chair so they know when they get up or out of bed. GO SOME WHERE ELSE!!!!!!!No nursing homes are perfect but this is the worst I have seen yet......Wish I would have known this before she went there. No one there is on the same page.
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