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ManorCare of Citrus Heights

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Citrus Heights, CA

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ManorCare of Citrus Heights
ManorCare of Citrus Heights
(10 Reviews)
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7807 Uplands Way Citrus Heights, CA 95610
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Are you going to visit this senior care facility again?
Sure
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.33.162
May 28, 2014
This nursing home does not answer call buttons. My Aunt called me for help an hour after she wet herself. She tried a get a bed pan, but no one would respond. It took me calling a nurses station to get a response. Most staff does not seem to care about the patients. I have observed staff making fun of patients in the hall. I hope to never get stuck in that place!
by J H xxx.xxx.86.200
February 09, 2014
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's office clean?
It could have used some cleaning
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.128.222
September 08, 2013
I was at Manor Care for a month after surgery. They just walked by the lights when someone was calling for care. My roommate couldn't breathe and waited over 30 min for a nurse, I had to go down the hall and get one. They don't answer call buttons until they feel like it - usually over a half hour. I received wrong meds more than once. Food was canned food off a truck and was horrible. Nurses have not been trained in the U.S. and most of them, I could not understand. I never saw a dr. Five years ago when I was there, I reported false billing to Medicare. Medicare looked into the records and found false billing and refused to pay.
by alias xxx.xxx.109.229
August 02, 2013
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Mira xxx.xxx.63.161
July 18, 2013
When my mother was first admitted, a doctor examined her. A few days later, her health and situation worsened. She asked to have a doctor see her. She (and my brother and I) was told that the staff “called the doctor, but he didn’t respond”, which meant they did nothing, therefore jeopardizing her health. When I complained to the head of the facility, she insisted that they are only required to have patients examined upon entry.My mother was left for hours on end to fend for herself if she needed any help or was in any kind of pain – causing her to defecate and urinate on herself, because the staff claimed to be “short-handed”. It was only because my brother and I called and frankly screamed that they eventually checked on her. Someone at Manor Care then chose to prescribe a blood pressure medication to my mother and insisted she take it. When she protested, saying that’s not what her doctor wanted her to be on, the staff person from Manor Care made it clear they were in charge and forced her to take it. As a result, her health worsened. If she did not stop, the results could have had had lasting damage or been fatal. As my mother’s health worsened, my brother and I called numerous times a day insisting that a doctor look at her. Each day, both of us were promised that a doctor would see her that day. This went on daily for three days, and each day there was a different excuse – such as, “the doctor is quitting and needed to show his replacement around”, which presumably did not include a tour of patients needing attention were. Eventually, after several days of nonstop lies, a doctor’s assistant spoke to but did not examine my mother. A doctor’s assistant is not a qualified physician. Eventually, my mother made an appointment with her own personal physician and left Manor Care for the appointment, which resulted in a screaming call from their staff to my brother, insisting she could not leave without their expressed permission. Well, it’s a good thing she did because her doctor instantly took her off the wrong medication and sent her to a heart specialist a few days later. Fortunately, once this happened, the staff at Manor Care wisely chose not to endanger her health any further and she was able to leave a few days later.
No one seeking to regain their health should be forced to endure what my mother did and it is only because she is lucky enough to have children who are able to do something that she got out of there in time. Not everyone is that lucky.
by JM xxx.xxx.211.95
March 14, 2013
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Does this provider promptly return your phone calls?
Yes
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
by Anonymous
January 18, 2012
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
September 27, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
March 15, 2011
i tried getting my gmas stuff out of their "storage" but nobody ever had the key to it. i even went down there a few times to try to get it. but the "house keeper" was never there, so they donated all of my grandmas stuff!!! we are devistated that we dont have her belongings now.....that is just one problem though. more than once when i would go to visit my gma, they hadnt taken her teeth out for days. her gums were hurting her and there was even food still in her mouth from hours ago! please do not put someone you love in this place!!!
by kluvmystang
August 27, 2009
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Map and Directions
7807 Uplands Way, Citrus Heights, CA 95610