This nursing home does not answer call buttons. My Aunt called me for help an hour after she wet herself. She tried a get a bed pan, but no one would respond. It took me calling a nurses station to get a response. Most staff does not seem to care about the patients. I have observed staff making fun of patients in the hall. I hope to never get stuck in that place!
I was at Manor Care for a month after surgery. They just walked by the lights when someone was calling for care. My roommate couldn't breathe and waited over 30 min for a nurse, I had to go down the hall and get one. They don't answer call buttons until they feel like it - usually over a half hour. I received wrong meds more than once. Food was canned food off a truck and was horrible. Nurses have not been trained in the U.S. and most of them, I could not understand. I never saw a dr. Five years ago when I was there, I reported false billing to Medicare. Medicare looked into the records and found false billing and refused to pay.
When my mother was first admitted, a doctor examined her. A few days later, her health and situation worsened. She asked to have a doctor see her. She (and my brother and I) was told that the staff “called the doctor, but he didn’t respond”, which meant they did nothing, therefore jeopardizing her health. When I complained to the head of the facility, she insisted that they are only required to have patients examined upon <url removed> mother was left for hours on end to fend for herself if she needed any help or was in any kind of pain – causing her to defecate and urinate on herself, because the staff claimed to be “short-handed”. It was only because my brother and I called and frankly screamed that they eventually checked on her. Someone at Manor Care then chose to prescribe a blood pressure medication to my mother and insisted she take it. When she protested, saying that’s not what her doctor wanted her to be on, the staff person from Manor Care made it clear they were in charge and forced her to take it. As a result, her health worsened. If she did not stop, the results could have had had lasting damage or been fatal. As my mother’s health worsened, my brother and I called numerous times a day insisting that a doctor look at her. Each day, both of us were promised that a doctor would see her that day. This went on daily for three days, and each day there was a different excuse – such as, “the doctor is quitting and needed to show his replacement around”, which presumably did not include a tour of patients needing attention were. Eventually, after several days of nonstop lies, a doctor’s assistant spoke to but did not examine my mother. A doctor’s assistant is not a qualified physician. Eventually, my mother made an appointment with her own personal physician and left Manor Care for the appointment, which resulted in a screaming call from their staff to my brother, insisting she could not leave without their expressed permission. Well, it’s a good thing she did because her doctor instantly took her off the wrong medication and sent her to a heart specialist a few days later. Fortunately, once this happened, the staff at Manor Care wisely chose not to endanger her health any further and she was able to leave a few days later. No one seeking to regain their health should be forced to endure what my mother did and it is only because she is lucky enough to have children who are able to do something that she got out of there in time. Not everyone is that lucky.
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