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Keith Alberts, Administrator

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Keith Alberts, Administrator
Heritage Manor--Plano
(20 Reviews)
> Get Phone Number & Directions
1621 Coit Rd Plano, TX 75075
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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Was this provider's staff friendly?
No, they were rude
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider have reasonable prices?
Not at all, they were ridiculous!
by Anonymous xxx.xxx.57.19
August 11, 2013
This is the worst place on earth. I regret sending my family member here. This place is understaffed. With the staff that they do have they are all underqualified and have no concern for the patients well being. I curse this place everyday.
by gresuggan xxx.xxx.156.161
November 15, 2012
Would you recommend this nursing home to others?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider use current and safe equipment?
Fairly current
by Anonymous xxx.xxx.231.68
October 11, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.87.252
May 16, 2012
Please dont send know one there they have a nurse that work there that is a real thief
by mack xxx.xxx.132.48
April 24, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.201.187
April 05, 2012
Would you recommend this nursing home to others?
Absolutely Not
by Anonymous
January 07, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you experience unnecessary pain during your visit?
No
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
November 08, 2011
Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. They left me completely alone for a long time and I became very nervous. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better.
by A. Veteran
July 17, 2011
I was hoping that they would be sympathetic to our situation and understand where my father was coming from. Instead, they made it completely obvious that they didn't care about him or what he has been through. This nursing home is absolutely horrible. The only person who showed an ounce of care/concern was the OUT-GOING administrator & the physical therapist assigned to work with my father. The complaint list is just too long to mention in this review. This review shows a rating of a star-and-a-half, (which this website placed there), I give it 0 stars. Bottom line, I was happy when the day came we were able to get my father transferred out of Heritage Manor/Plano. I wll not be recommending this facility to anyone, and hope & pray that if the time comes I have to be placed in a nursing skilled care facility, that it won't be this one!
by Teresa
March 31, 2011
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Map and Directions
1621 Coit Rd, Plano, TX 75075