Advanced clinical team provides many services other skilled nursing centers shy away from doing.
ServicesWe Provide in house, staff assisted hemo-dialysis. Dynamic and competent nursing team provides IV therapies including primacor drip. Because we share our campus with Plano Specialty Hospital, we have direct access to 24 hour physician coverage and critical care RN support services. Our wound care program includes the use of wound vacs and is headed up by Dr. Scott and administered by our own RN who is wound care certified. Our nutrition program is superior and does include enteral feedings and TPN. Our Nursing team is customer service oriented and headed up by a very available Director of Nursing with over 30 years experience. He is supported by two Assistant Directors of Nursing. We offer Physical, Occupational, and Speech Therapies to help you get home. Our facility participates in Abaqis, a quality monitoring and improvement software program. We strive continually to improve the quality of our care and service using the latest tools available to skilled nursing facilities. Staff receive routine updates and training. When appropriate, we do offer in house hospice services, including GIP hospice. Stop by and meet with us to learn how we can help you, or a member of your family. 1621 Coit Road in Plano, across the street from the Medical Center of Plano.
I have been coming to Heritage Manor for years as a volunteer or to visit my formal patients. Since Keith came to work there, you can feel different vibe. Services are improving, smell is gone. The environment is getting safer for the seniors to find their final home. Keith is not just a great administrator but actually involved with patients and their families. He makes sure that people are taken care of. I am definitely changing my opinion about this facility.
I was confident that they were using the latest treatment methods. I can't stop telling people about this place. I couldn't have had a better experience. The staff was truly one of the best staffs I've ever seen. Their building was very easy to locate. I didn't have any trouble finding it at all. When we took my aunt there she couldn't walk and was barely coherent. We transferred her from an El Paso facility and it changed her life. Today she is able to converse, transfer herself from bed to chair and even stand up and walk with a walker. Her recovery is nothing short of amazing. Oh, and the food in this facility is the best I have tasted in a healthcare facility.
We took our 77 year old dad with dementia here after open heart surgery per Medical Center of Plano. The Friday night he arrived we sat with him in his room from 6pm until 11pm and no body came in his room. I had to go ask for a nurse's help. They are under staffed. The people there are not friendly and caring as a whole. The weekend supervisor tried really hard all weekend to keep the nurses in line. I don't think she has much support from admin. We moved my dad out first thing the following morning. I did meet with the administrator on Monday before we left his facility. It was without a doubt a horrifying experience for our family.
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