Keith Alberts, Administrator

Keith Alberts, Administrator
Heritage Manor--Plano 1621 Coit Rd
Plano, TX 75075

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About Keith Alberts, Administrator

Advanced clinical team provides many services other skilled nursing centers shy away from doing.
Primary Specialty

Nursing Home

Practice Heritage Manor--Plano
Gender Male
Services We Provide in house, staff assisted hemo-dialysis. Dynamic and competent nursing team provides IV therapies including primacor drip. Because we share our campus with Plano Specialty Hospital, we have direct access to 24 hour physician coverage and critical care RN support services. Our wound care program includes the use of wound vacs and is headed up by Dr. Scott and administered by our own RN who is wound care certified. Our nutrition program is superior and does include enteral feedings and TPN. Our Nursing team is customer service oriented and headed up by a very available Director of Nursing with over 30 years experience. He is supported by two Assistant Directors of Nursing. We offer Physical, Occupational, and Speech Therapies to help you get home. Our facility participates in Abaqis, a quality monitoring and improvement software program. We strive continually to improve the quality of our care and service using the latest tools available to skilled nursing facilities. Staff receive routine updates and training. When appropriate, we do offer in house hospice services, including GIP hospice. Stop by and meet with us to learn how we can help you, or a member of your family. 1621 Coit Road in Plano, across the street from the Medical Center of Plano.
Additional Services IV therapy & wound care
Consumer Feedback
(18 Reviews)
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Recent Reviews
If you want your loved one imprisoned in their room then this is the place. If you want to be lied to this is the place. I had a loved one there. He arrived late afternoon. Being a cardiac patient , his medications are extremely important. They never brought him any medication that day. The answer time for call lights were about 1 1/2 hours. I never saw any patients out in the hallways. My loved one was pretty mobile. He was basicly kicked to the street with very little notice. Maybe they didn't want to be exposed for what they truly. The social worker was extremely rude. No one helped him get his things together. Their never gave us discharge papers. Enter at your own risk. They get no stars as far as I am concerned. unfortunately it won't let me submit unless I select a star.
My mother was recently a patient in this place it was great help ! place is clean, building is old but neat, nurses are great and very love and caring ,we had great experience in this Rehab. Ctr. I'll recommend to anybody .
Recent Polls
Would you refer this provider to a family or friend?
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider's staff friendly?
No, they were rude
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider have reasonable prices?
Not at all, they were ridiculous!
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