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Healthcare & Rehabilitation Center of Sanford

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Healthcare & Rehabilitation Center of Sanford
Healthcare & Rehabilitation Center of Sanford
(14 Reviews)
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950 Mellonville Ave S Sanford, FL 32771
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
My grandparents were at this facility for one year. They both declined drastically both physically and cognitively during this time. My grandmother had several UTI infections due to staff not tending to her incontinent needs in a timely manner. There is no outside space for residents to enjoy or to get sunlight. When I asked if someone could take my grandfather out for 10 minutes (after he called me nearly in tears for feeling like he was in jail) the rude response I got was...."if we can find someone who has time ." I finally moved my grandparents into a Memory Care facility this week. I called and e-mailed several staff asking them to have medications and prescriptions ready to go, and to have my grandparent's personal belongings in order. Not only was nothing packed or organized, nothing was prepared for my grandparents to have their medications upon discharge. When I asked the nurse about the medications, her response was "Oh we don't do that here. The other place should have an emergency stash of medications if your grandparents need something." The staff at Sanford Healthcare and Rehab, particularly the Director and the Case Worker, were completely uncooperative with the new facility. The Case Worker lied and said "Their granddaughter said they didn't need their medications." Then the Case Worker refused to get on the phone with me when I called several times to address the lie. The new place had to personally contact the Nurse Practitioner personally after eight hours of getting no where with the Director and Case Worker, who also lied about the Nurse Practitioner calling the scripts in to the pharmacy, which never happened. The Nurse Practitioner stated she knew nothing about the situation, and she immediately called in the scripts so my grandparents could have their much-needed medications. BEWARE of this place, DO NOT leave your loved-ones in their care. They are liars and they do not take proper care of the residents. The fact that they allowed an 88-year-old and 90-year-old leave their facility with no regard for their medication needs, should speak volumes about their quality of service.
by Amy xxx.xxx.216.106
May 13, 2015
Please enter your review here.
by Top Cat xxx.xxx.249.180
March 31, 2015
This facility was horrible. They don't take care of there patients and never know whats going on with them.
by k xxx.xxx.55.250
November 06, 2014
Are you going to visit this senior care facility again?
Sure
Was this senior care facility's staff friendly?
They were decent
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Alias xxx.xxx.165.139
October 14, 2014
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility use excessive foul language?
No
Was this senior care facility easy to locate?
Fairly Easy
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
by Anonymous xxx.xxx.228.140
July 09, 2014
Was this provider's office clean?
Totally yes
Do you feel like this provider's office is well staffed?
Definitely
by Anonymous xxx.xxx.135.154
March 26, 2014
Was this provider's staff friendly?
Not Really
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.222.253
February 01, 2014
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.242.111
July 02, 2013
Did this provider wear an obnoxious cologne?
Definitely! I could hardly stand to be in the room
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Did you feel safe in this provider's care?
Absolutely Not!
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous xxx.xxx.146.250
June 11, 2013
The head Rn Awilda Castro is very unprofessional I was trying to take my dad to the emergency room to have him check out because I didn't like what I was seeing . Ms. Castro took my dad into his room and told him that if he goes to the emergency that they will just have him sitting around for hours. My dad has heart problems an needs a special diet they fed him all the wrong foods . His walk around weight is 165 on march 2 2013 my dad weight was 213 an he was on a water pill . Ms.Castro is the head so if she is running the ship your love ones are in terrible hands . One month to the date my dad is in ICU right now . The doctor treats the patients by phone calls he said that he is only obligated to see once a month .WOW this place should be investigate now before some one dies
by Me xxx.xxx.33.199
March 31, 2013
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Map and Directions
950 Mellonville Ave S, Sanford, FL 32771