Greenwich Woods Health Care Center

Greenwich Woods Health Care Center
Greenwich Woods Health Care Center 1165 King St Greenwich, CT 06831
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Consumer Feedback

(12 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Not Good since new owners took over, poor staffing cutting hours, not enough aides....residents, families and staff not happy anymore !!!
horrible overall
The rehab was outstanding. Lots of staff with short wait times. Dad was here for 2 weeks and did really well.
beautiful place, beautiful staff, caring kind. My mother had a wonderful stay after her heart attack. Thank you Greenwich Woods!
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Fairly Current
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was this provider's staff friendly?
Not Really
Did you feel safe in this provider's care?
No, I was scared
This is a nice place, as far as nursing homes can be nice. As usual (and I've dealt with other nursing homes in other states) things have been stolen from my mother. The help in such places range from very compassionate to indifferent. That's just the way it is. I've had to awaken the help to get something done on certain occasions. But, my mother seems happy there and that is what counts.
Greenwich woods is a frustrating place. There is no transparency as to who is in charge, or how decisions are made. As a family advocate, I got the total run-around from director, doctor, nurses.

very low expectations where rehab goals are concerned for patients. willingness to let patients languish in wheelchairs for hours on end. inattention to matters of personal dignity. Nursing is very spotty. Some good nurses, but all too often i found my family member not dressed, without hearing aid, teeth, etc. No consistent thoughtful attention to quality of life for residents.

They talk a good game, the lobby is nice, but when you get down to it, GW has a profit mentality. GW cares about money, not about people.
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
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