Greenwich Woods Health Care Center

Greenwich Woods Health Care Center
Greenwich Woods Health Care Center 1165 King St
Greenwich, CT 06831

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Consumer Feedback

(11 Reviews)
2.5 star average for Service
3.5 star average for Environment
2.5 star average for Expertise
3 star average for Staff
2.5 star average for Recommended
horrible overall
The rehab was outstanding. Lots of staff with short wait times. Dad was here for 2 weeks and did really well.
beautiful place, beautiful staff, caring kind. My mother had a wonderful stay after her heart attack. Thank you Greenwich Woods!
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did this senior care facility use current and safe equipment?
Fairly Current
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was this provider's staff friendly?
Not Really
Did you feel safe in this provider's care?
No, I was scared
This is a nice place, as far as nursing homes can be nice. As usual (and I've dealt with other nursing homes in other states) things have been stolen from my mother. The help in such places range from very compassionate to indifferent. That's just the way it is. I've had to awaken the help to get something done on certain occasions. But, my mother seems happy there and that is what counts.
Greenwich woods is a frustrating place. There is no transparency as to who is in charge, or how decisions are made. As a family advocate, I got the total run-around from director, doctor, nurses.

very low expectations where rehab goals are concerned for patients. willingness to let patients languish in wheelchairs for hours on end. inattention to matters of personal dignity. Nursing is very spotty. Some good nurses, but all too often i found my family member not dressed, without hearing aid, teeth, etc. No consistent thoughtful attention to quality of life for residents.

They talk a good game, the lobby is nice, but when you get down to it, GW has a profit mentality. GW cares about money, not about people.
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
When it was time for our mother to be discharged from her local hospital into a rehab center following surgery for a broken hip, we were told by the hospital that all rehab facilities in the area had the same quality of care for rehabilitation. Unfortunately, this is not the case with Greenwich Woods which according to their on line description strives to rehabilitate patients to their maximum potential after surgery. Greenwich Woods is clearly is unable to handle patients who exhibit some dementia who come for rehab. This seems odd considering the business they are in - Rehab and Long-Term Care which in many cases deals with the elderly who are more apt to exhibit some dementia. Specifically, not all the therapists at this facility are of the same caliber and if you get one of the less qualified ones, which clearly was the case with our Mom, who does not know how to deal with patients with some dementia and gave up, you can forget about seeing any progress for your love one. Now that our Mom is home and under the care of physical therapist from the home healthcare agency, she is doing exercises never used by the Greenwich Woods therapist which are clearly beneficial and she's progressing.
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