Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Does this provider have helpful information available online?
No, just a basic listings page
May 23, 2013
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was this provider's staff friendly?
Did you feel safe in this provider's care?
No, I was scared
February 14, 2013
This is a nice place, as far as nursing homes can be nice. As usual (and I've dealt with other nursing homes in other states) things have been stolen from my mother. The help in such places range from very compassionate to indifferent. That's just the way it is. I've had to awaken the help to get something done on certain occasions. But, my mother seems happy there and that is what counts.
by Daniel Muchinsky
October 25, 2012
Greenwich woods is a frustrating place. There is no transparency as to who is in charge, or how decisions are made. As a family advocate, I got the total run-around from director, doctor, nurses.
very low expectations where rehab goals are concerned for patients. willingness to let patients languish in wheelchairs for hours on end. inattention to matters of personal dignity. Nursing is very spotty. Some good nurses, but all too often i found my family member not dressed, without hearing aid, teeth, etc. No consistent thoughtful attention to quality of life for residents.
They talk a good game, the lobby is nice, but when you get down to it, GW has a profit mentality. GW cares about money, not about people.
July 28, 2012
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find.
April 24, 2012
When it was time for our mother to be discharged from her local hospital into a rehab center following surgery for a broken hip, we were told by the hospital that all rehab facilities in the area had the same quality of care for rehabilitation. Unfortunately, this is not the case with Greenwich Woods which according to their on line description strives to rehabilitate patients to their maximum potential after surgery. Greenwich Woods is clearly is unable to handle patients who exhibit some dementia who come for rehab. This seems odd considering the business they are in - Rehab and Long-Term Care which in many cases deals with the elderly who are more apt to exhibit some dementia. Specifically, not all the therapists at this facility are of the same caliber and if you get one of the less qualified ones, which clearly was the case with our Mom, who does not know how to deal with patients with some dementia and gave up, you can forget about seeing any progress for your love one. Now that our Mom is home and under the care of physical therapist from the home healthcare agency, she is doing exercises never used by the Greenwich Woods therapist which are clearly beneficial and she's progressing.
by - An advocate for our loved one
May 04, 2011
This facility is just about making money and does not care about its patients. My 85 year old mother was there for almost two months after breaking her hip and the care was atrocious. When I asked about someone helping her and no one could help, I said that was ridiculous - the response was "this is a business." That answer came from the professional staff!! The physical therapy was useless, the staff disinterested, rude, and unresponsive. They claim patient safety but it was only after multiple requests on our part as advocates for my mother that they finally put mattresses on the floor after she fell out of bed repeatedly. It was only after multiple requests did they finally put a device in her wheelchair seat to prevent her from getting up out of her chair and hurting herself. So if you need care, don't even think about coming here. The one good thing I can say about the facility is that it is clean.
by Someone who cares about care
May 03, 2011