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Berlin Nursing & Rehabilitation Center

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Berlin Nursing & Rehabilitation Center
Berlin Nursing & Rehabilitation Center
(8 Reviews)
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9715 Healthway Dr Berlin, MD 21811
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
3 star average for Environment
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Expertise
4 star average for Expertise
My mother has lived at the Berlin Nursing Home for 8 years; she is in better health and receives a lot of attention. We attended a family luncheon that was held at the facility, the menu didn't include gravy but the staff knew that my mother would want gravy. One of the staff went into the kitchen and had some prepared just for my mother! That is just one example of how much they care for the residents.
by Rose Dawson xxx.xxx.165.253
November 19, 2014
the nursing staff was rude, unfriendly, and didn't seem to take much interest in the residents. I've seen residents be mistreated. most of the residents seemed bored and wondered a lot. didn't seem that there was anything for them to do. administration was also unfriendly, didn't really have the answers to my questions, and seemed unorganized. the receptionist was helpful with my questions. I was disappointed in my experience, and don't think I will be returning nor thinking about putting my parents in that home.
by disappointed xxx.xxx.145.78
January 21, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.222.252
July 03, 2012
I worked at the berlin nursing home and yes the staff as far as the directors go are very polite and very helpfull,as is the greeter as soon as you walk in shes very polite and everyone gets a big smile. However I would not leave a loved one in that place ever I have wittnessed GNA,s treating their residents very poorly and even made the director of nursing aware and all that was done wasa she actually talked to a few of the patients who could talk and of course they said nothing after that I asked the resident why they didnt speak up and it was fear they knew that nothing would be done and they would be in their care again so think carefully before you entrust your loved one in any nursing home or all I can say is check on them often and at all different times. while I know their are some wonderfull GNAs working thers just as many bad and they rotate so whoever is their caregiver they have them all week. Good Luck in whatever direction you decide to go
by someone who cares xxx.xxx.227.65
May 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Cathy xxx.xxx.241.2
April 06, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
October 29, 2011
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
July 06, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Are you going to visit this provider again?
Without a doubt!
by Anonymous
May 17, 2011
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Map and Directions
9715 Healthway Dr, Berlin, MD 21811