My mother has lived at the Berlin Nursing Home for 8 years; she is in better health and receives a lot of attention. We attended a family luncheon that was held at the facility, the menu didn't inclu de gravy but the staff knew that my mother would want gravy. One of the staff went into the kitchen and had some prepared just for my mother! That is just one example of how much they care for the residents.
the nursing staff was rude, unfriendly, and didn't seem to take much interest in the residents. I've seen residents be mistreated. most of the residents seemed bored and wondered a lot. didn't seem th at there was anything for them to do. administration was also unfriendly, didn't really have the answers to my questions, and seemed unorganized. the receptionist was helpful with my questions. I was disappointed in my experience, and don't think I will be returning nor thinking about putting my parents in that home.
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