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Paul Swegler, MD

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Paul Swegler, MD
Beacon Family Health Cafre
(10 Reviews)
> Get Phone Number & Directions
3921 Steck Ave, Suite A-120 Austin, TX 78759
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
On the the Thurs before Christmas next Tues, both of my children were diag w/the flu. Their pedi suggested my husband (who sees Stephen Buksh) and I get our doctors to call in some preventative tamuflu, as we were going to be contaminated, and around my neice and nephew who have juv diabetes. (which means their immune systems are shot.) My husband's doc said no prob and called it in. After two phone calls to Swegler/Fuller's nurse, they STILL have not approved or disapproved the refill. It's now Saturday and I've made my third call and am awaiting a call back on the status.
Keep in mind that I work in an Ortho Surg office, so I am very aware of how busy docs can be. But I also know how long it takes a doctor to say yay or nay to a prescription call in and to push an electronic button to get it filled. From my knowledge of medical offices, it would appear that this office is exactly like how I was warned when I decided to try it over a year ago..all they care about is getting the patients in like cattle to make their money. I loved their hours, but their service is subpar and their nurses completely inadequate w/people skills and understanding a patient's needs. Beware! And I will not be recommending them to my friends/family!
by Gail xxx.xxx.169.122
December 22, 2012
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.243.91
September 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.40.131
July 26, 2012
Staff is uncaring, rude and uninterested-they will ignore you completely. I had been in twice for severe bronchitis within a week and was told it would take time to subside as it was viral, when I requested a refill for the cough medicine I was treated like a drug addict. After crying i the waiting room after being told I had to be seen but they couldn't see me that day before I could get a refil, I was the one that had to suggest perhaps there was another medication that wasn't narcotic that could allow me to stop coughing so I could sleep. It was a horrible experience and I will never return. They knew how ill I was and did not have any concern whatsoever, except for their own schedules and convenience. Later in the conversation I was told some doctor could see me in 2-3 hours, uhtil I suggested a different medication might be effective. I was treated in front of a lobby full of patients like I a nuisance and they just wished I would not bother them for something os insignificant as not being able to breathe well or sleep from the sever coughing.
by r
March 06, 2012
Are you going to visit this provider again?
Sure
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this family doctor friendly?
Extremely Friendly
by Anonymous
January 31, 2012
Would you recommend this family doctor to others?
Yes
by Anonymous
November 28, 2011
If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. They left me completely alone for a long time. Icould tell that they took pride in their office's appearance. It was very well organized and well taken care of.
by JOAN
September 21, 2011
Dr Swegler was a great doctor but her nurse Janell is HORRIBLE! She is rude, unhelpful, and very condesending when you speak to her. The staff messed up my son's immunization records and tried to blame it on another doctors office. Also, when my husband requested information prior to his leaving town to take a job out of state, the nurse failed to return his call promptly and it was over a month before he finally heard from her!
by Schatzle
May 31, 2011
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
by Anonymous
April 05, 2011
Was this provider friendly?
Very! The most welcoming office I've visited!
Does this provider remember you by name?
Sometimes, but not always
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Would you recommend this provider to others?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
February 27, 2011
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Map and Directions
3921 Steck Ave, Suite A-120, Austin, TX 78759