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John Simon, MD

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John Simon, MD
Lion's Eye Institute
(26 Reviews)
> Get Phone Number & Directions
35 Hackett Blvd, Amc Dept Oph Albany, NY 12208
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Consumer Feedback

(26 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They always take the time to listen to me. I know they really care about me and what I have to say. It was easy to get the appointment time that worked for my schedule. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.
by Anonymous
September 04, 2011
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider's staff friendly?
No, they were rude
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous
August 23, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
August 12, 2011
They have really great customer service here. They always put their customers first, regardless of the situation. I was left in the appointment room by myself, but they eventually returned. They were very polite and helpful and made sure that I had everything I needed. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by Anonymous
July 29, 2011
I visited this provider years ago because I heard he was the best. I remember feeling awkward while being treated, as his bedside manner was less than desirable. With being personable, you either have it, or you don't. If he's truly one of the best, then I guess I don't care about that, when I know I'm receiving a true expert in the field. However for routine issues, where I can go with anyone, I would definitely go with someone else. For any patients sensitive to their child's emotional well being, bring a close friend who is a positive/good advocate to the office visit(s), so you don't have to leave the visit saying "what was that?" ... just realize he's brilliant with eyes, just not with bedside manner.
by Anonymous
July 13, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider have reasonable prices?
Yes
by Anonymous
July 07, 2011
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was it easy to make an appointment with this provider?
No, it took a while
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
July 06, 2011
we have been for one visit so far, for esotropia in our four year old. Dr Simon was helpful and did fine with our daughter, I'd give him a B for relating to her and being patient, she handles herself well with doctor's visits so far, but I saw many moments where he was a bit short and could have sent her into tears or made her feel like being uncooperative, b/c it was unfamiliar to her and he kept testing her on a letter of the alphabet that she confuses often. We are in the first steps of addressing this, but I have not heard mention from him about vision therapy, aside from the bifocals but he did mention surgery. So, I have more questions to ask the next time. I wasn't familiar at the time with her condition and feel he could have been more thorough in explaining the physiology of it and the potential therapies etc.
by Anonymous
June 17, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider late to your appointments?
Sometimes, it was a little frustrating
by Anonymous
May 26, 2011
Does this provider promptly return your phone calls?
Yes
Would you recommend this provider to others?
I Already Have
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider's office too cold?
No, it was fine
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
May 16, 2011
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Map and Directions
35 Hackett Blvd, Amc Dept Oph, Albany, NY 12208