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Mark Houston, MD

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Mercy Clinic Family Medicine - Clayton-Clarkson Suite 330

Ballwin, MO
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Mark Houston, MD
Ballwin Chesterfield Fam Med
(33 Reviews)
> Get Phone Number & Directions
15945 Clayton RoadSuite 330 Ballwin, MO 63011
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Consumer Feedback

(33 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Was this provider's office clean?
Yes everything was neat and sterile
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's staff friendly?
Yes
by Anonymous
February 16, 2012
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.
by Wanda Otten
January 03, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
December 29, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
December 27, 2011
Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. Their office was nice and quiet.
by martha cudney
November 21, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this family doctor friendly?
Yes
by Anonymous
October 21, 2011
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
September 13, 2011
Dr. Mark Houston is a patient and caring doctor.
My husband sees him and he always treats him with respect.
by Linda Young
September 07, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this family doctor use current and safe equipment?
Fairly current
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
August 20, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did they follow up with you after your appointment?
Yes.
by Anonymous
August 03, 2011
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Map and Directions
15945 Clayton RoadSuite 330, Ballwin, MO 63011