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LA Esperanza Dental Clinic

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LA Esperanza Dental Clinic
LA Esperanza Dental Clinic
(9 Reviews)
> Get Phone Number & Directions
35 East 31st Street San Angelo, TX 76901
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Consumer Feedback

(9 Reviews)
Service
2 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
2 star average for Recommended
Value
3.5 star average for Value
I set up my appointment a month ago in the clinic and gave them my insurance at the time I set it up. They told me they accepted my insurance and that all I had to do was bring my card to my appointment. I showed up for my appointment, and they told me that they have not accepted that insurance in a year. I waited a month to get seen by a dentist, and they failed to tell me that I would not be able to get in.
by Anonymous xxx.xxx.2.25
July 01, 2016
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Not really
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider answer all of your questions?
No
Did your mouth feel clean after your appointment?
Yes
Were handicap accommodations well done?
Yes
by Anonymous xxx.xxx.16.102
October 08, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Mostly
by Anonymous xxx.xxx.20.222
May 27, 2014
I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. I got an appointment quickly. I've never had to wait too long. I was very surprised that they didn't want to answer my questions at all. In fact, they just ignored all of my questions. i was refused service because i had no money, even though there paper work specifically states they will not refuse anyone because you cant pay. the receptionist amanda pretty much told my sister and i to leave and when i called she hung up on me twice and transfered my third call to a fax machine and then i was contacted by a "coordinator" who did not listen to a word i said and had no idea that everything in their paper work they did not honor it and had no clue as to what the paper work we are required to fill out even states, nor remotely cares. i requested my file in which i had to sign a consent form which is attached to the paperwork required to be filled out and how conveniently the consent form isnt there. i paid my $30.00 and they filed with my insurance for me to NOT be seen by the dentist. i drove over 2 hours to be told to leave 2 minutes before the dentist was going to pull my tooth in which he himself said its gotta come out. i will never recommend La Esperanza Clinic to anyone ever.
by toni pope xxx.xxx.182.90
January 29, 2014
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
by Anonymous xxx.xxx.74.34
April 04, 2013
I paid far more than I expected since they bill on a sliding scale - it cost me a bit more than 10% of my monthly income to have one tooth pulled. I don't recall the dentist speaking to me at all. I don't know if he didn't use enough Novacaine or if he just didn't wait long enough for it to kick in, but I was in a lot of pain while the tooth was pulled. Low income people don't have a lot of options for dental care, but if you can swing a different dental clinic, avoid LA Esperanza.
by DJ
December 19, 2011
Did this provider use excessive foul language?
Yes! It was very unprofessional!
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did you feel safe in this provider's care?
No, I was scared
by Anonymous
October 21, 2011
Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen.
by jack
May 16, 2011
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
March 19, 2011
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Map and Directions
35 East 31st Street, San Angelo, TX 76901