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Monarch Dental Associates - Mesquite

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Monarch Dental Associates - Mesquite
Monarch Dental Associates - Mesquite
(7 Reviews)
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3501 Towne Crossing Boulevard Suite 180 Mesquite, TX 75150
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Value
4 star average for Value
Was the waiting area spacious?
Yes
Did this dentist answer all of your questions?
Yes
Did this provider have reasonable prices?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
by Anonymous xxx.xxx.232.156
February 19, 2013
Do not make an appointment here unless you have at least two hours free after your check in time... This place is a JOKE
by Waitinggame xxx.xxx.119.23
January 08, 2013
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by nimnic xxx.xxx.197.241
November 05, 2012
NEVER AGAIN!!! If you see this dental office- RUN AWAY!!! Monarch Dental @ 3501 Towne Crossing Boulevard sute 180 Mesquite, TX 75150 It used to be a nice facility, not anymore... The first problem was when somebody at the office forgot to schedule my next dental cleaning appointment. When I finally asked about one they tried to charge me $125 because it had been more then 6 months since the previous cleaning... It is supposed to be free (my insurance pays for it in full). According to the manager it was my fault. She tried to say that I did not show up, but they did not have any records to prove it. My next cleaning appointment was 6 months later. It was canceled by the dental office the night prior because the lady who does my cleaning was sick. They gave me a new appointment in a month at 7AM!!! As an exemplary patient, I was at the door at 6:50am... What a surprise- nobody came at 7am!!! Finally the manager showed up at 7:15 and asked me what I am doing here. She did not know about my appointment... According to her it was my fault (again!) because I did not confirm the appointment. But I confirmed it TWICE- the first time at the office three days prior (I had another dental procedure done) and the second time on the phone the day before. She kept arguing with me that it's all my fault, then she checked her computer and said: "Oh, it does not matter, the lady who does your cleaning will not be in the office today anyway. So, you should wait till 8am- somebody will do your cleaning then." Seriously??? No apologies from the manager, not even simple "Sorry for inconvenience"... At this point I decided to keep track of time. At 8:31am I was the first patient called to the room for cleaning, at 8:45am I was done. 14 minutes total including doing the paperwork!!! The fastest cleaning ever- I bet they set a record! Of course several people were waiting- they had appointments scheduled at the same time. My question is: DO YOU REALLY EXPECT TO GET QUALITY DENTAL CARE IN THIS OFFICE? Not with this management!!!

by Tanya xxx.xxx.1.59
June 09, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider have helpful information available online?
Yes
by Anonymous
August 16, 2011
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Did this dentist provide helpful oral health techniques you could practice at home?
Not really, I was given a couple tips but not very many
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
June 25, 2011
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
by Anonymous
March 11, 2011
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Map and Directions
3501 Towne Crossing Boulevard Suite 180, Mesquite, TX 75150