Alpha First Dental

Alpha First Dental
Alpha First Dental 818 North 4th Street Longview, TX 75601
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Consumer Feedback

(39 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Did your teeth cleaning feel rushed?
No
Does this provider maintain a professional appearance?
Yes
by Anonymous XXX.XXX.246.114
They barely answered any of my questions at all. I need a whole lot more information before I'd go back. My overall experience with this provider was not very good. I was overcharged and they acted like I was an idiot when I provided the proof of my overpayment. After paying a good amount of money for a root canal i have black staining on my tooth. Will not be returning.
by Danny XXX.XXX.0.68
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was the chair you sat in during your dental procedure comfortable?
Yes
Did this provider show attention to detail?
Yes
Did your gums bleed excessively after your appointment?
No
by cindy XXX.XXX.159.10
This is place is TERRIBLE! Where should I begin? The first appointment was wonderful! The whole staff was friendly & made you feel extremely comfortable. I was very pleased. Now, fast forward to the next time my children were to be seen for their 6 month cleaning. They didn't even attempt to take 2 seconds to try & clean their teeth, they just "gave up". They spotted a cavity. That's fine, a simple filling. So I schedule the appointment saying I do NOT want them being taken to the hospital to be put under for a cavity. Just a little back story, my kids have had grandmal seizures caused by fever & unknown. At this time, they took medicine to prevent them. I have nearly buried my children numerous times & was NOT comfortable with the thought of them being put to sleep. Apparently, the female dentist who was to perform this procedure couldn't grasp why I preferred the gas with conscious sedation. She would very snidely say, "You know this could be done at the hospital".. Over & over.. I would ignore her for the simple fact that my child was loopy & although I am usually quick to call a hand, I was acting civil for my child's sake. The whole time I heard that it would be easier at the hospital. I was very annoyed but the problem was taken care of. Fast forward another 6 months, we are back for a cleaning. The other kiddo has a cavity starting. I scheduled the appointment. We went in the following week at 9:50 for the 10 am appointment. I set in the waiting room, annoyed, reassured over & over by the super unfriendly staff that was treating me like I was a problem, that I would be next, while they were steadily calling everyone else back. I was frustrated! It's now 11:30, we get called back. Mind you I work in the hospital. I understand things happen. So 11:30, we go back. They do vitals, we wait. And wait. FINALLY the female dentist walks in! She is drawing up the sedation medicine when low & behold, snide remarks about how it could be done in the hospital. I looked at her & said, "Most definitely NOT!". We finally get in the room & they say just 20 minutes. Okay, no biggie. Next thing I know, the hygienist wonders off. It sounds like a major commotion of everyone eating lunch. To top it off, they took back a child of their friends, thinking this lady worked there, and started working on her while we waited. At this point I'm annoyed but hold my tongue. About an hour later, the lady dentist walks in & says, "Oh. I've been checking but he isn't asleep so I haven't come in". Excuse me? I was told to keep him up but not let him walk around. It is now 2 pm. 4 hours later. In walks an oriental dentist & within 30 minutes, everything is done. Needless to say, after over 5 hours of sitting around waiting, because I would NOT do what they felt was best for MY children, we were free. The staffs attitude changed from friendly & nice to treating me like dirt under their feet because I didn't do what they wanted me too. Why do they accept children as patients if they have ZERO patience for them? Long story short, I will NEVER step foot back into that office again. I will tell everyone to AVOID them.
by One pissed off Mom XXX.XXX.153.156
Would you refer this provider to a family or friend?
Yes
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Yes, I was given all the information before my treatment
by Anonymous XXX.XXX.132.81
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous XXX.XXX.80.5
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Was this dentist's staff friendly?
Not Really
Was this dentist friendly?
Not Really
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
by Anonymous XXX.XXX.133.116
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did this provider ever postpone your appointment?
Yes, it's usually postponed at least a week
Did this provider answer all of your questions?
Some were answered
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider promise services he/she couldn't provide?
A few, but not too many
by Anonymous XXX.XXX.165.227
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider answer all of your questions?
Yes
Did you experience excessive oral pain after you left your appointment?
No, I was in a little pain but it wasn't excessive
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you experience unnecessary pain during your visit?
No
by Anonymous XXX.XXX.107.1
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did your mouth feel clean after your appointment?
Not at all, it felt dirtier than it did when I arrived
Were you able to relax during your appointment?
No, I had to leave I was so distressed
by Michael XXX.XXX.50.223