This is place is TERRIBLE! Where should I begin? The first appointment was wonderful! The whole staff was friendly & made you feel extremely comfortable. I was very pleased. Now, fast forward to the next time my children were to be seen for their 6 month cleaning. They didn't even attempt to take 2 seconds to try & clean their teeth, they just "gave up". They spotted a cavity. That's fine, a simple filling. So I schedule the appointment saying I do NOT want them being taken to the hospital to be put under for a cavity. Just a little back story, my kids have had grandmal seizures caused by fever & unknown. At this time, they took medicine to prevent them. I have nearly buried my children numerous times & was NOT comfortable with the thought of them being put to sleep. Apparently, the female dentist who was to perform this procedure couldn't grasp why I preferred the gas with conscious sedation. She would very snidely say, "You know this could be done at the hospital".. Over & over.. I would ignore her for the simple fact that my child was loopy & although I am usually quick to call a hand, I was acting civil for my child's sake. The whole time I heard that it would be easier at the hospital. I was very annoyed but the problem was taken care of. Fast forward another 6 months, we are back for a cleaning. The other kiddo has a cavity starting. I scheduled the appointment. We went in the following week at 9:50 for the 10 am appointment. I set in the waiting room, annoyed, reassured over & over by the super unfriendly staff that was treating me like I was a problem, that I would be next, while they were steadily calling everyone else back. I was frustrated! It's now 11:30, we get called back. Mind you I work in the hospital. I understand things happen. So 11:30, we go back. They do vitals, we wait. And wait. FINALLY the female dentist walks in! She is drawing up the sedation medicine when low & behold, snide remarks about how it could be done in the hospital. I looked at her & said, "Most definitely NOT!". We finally get in the room & they say just 20 minutes. Okay, no biggie. Next thing I know, the hygienist wonders off. It sounds like a major commotion of everyone eating lunch. To top it off, they took back a child of their friends, thinking this lady worked there, and started working on her while we waited. At this point I'm annoyed but hold my tongue. About an hour later, the lady dentist walks in & says, "Oh. I've been checking but he isn't asleep so I haven't come in". Excuse me? I was told to keep him up but not let him walk around. It is now 2 pm. 4 hours later. In walks an oriental dentist & within 30 minutes, everything is done. Needless to say, after over 5 hours of sitting around waiting, because I would NOT do what they felt was best for MY children, we were free. The staffs attitude changed from friendly & nice to treating me like dirt under their feet because I didn't do what they wanted me too. Why do they accept children as patients if they have ZERO patience for them? Long story short, I will NEVER step foot back into that office again. I will tell everyone to AVOID them.
by One pissed off Mom
May 24, 2014