Rome Family Dental Service P C

Rome Family Dental Service P C
Rome Family Dental Service P C 215 North Washington Street
Rome, NY 13440

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Consumer Feedback

(44 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
I would definitely recommend them to my loved ones and friends. I was so happy with their services. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there. Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand. The chair that I sat in during my dental procedure was so comfortable. It was honestly one of the most comfortable chairs I've ever been in. The front office staff was wonderful about helping me maximize how they'd use my insurance. I couldn't have been more informed or satisfied.
by Rennae Christman
XXX.XXX.73.62
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's office too cold?
No, it was fine
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
XXX.XXX.246.37
They made the extra effort to make sure every question and concern I had was addressed. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there. All the equipment at this office is state-of-the-art. I feel very safe here because I know it's safe and current.
by Jeanne Krucher
XXX.XXX.74.37
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider use excessive foul language?
No
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
by Anonymous
XXX.XXX.95.248
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
XXX.XXX.124.193
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Would you refer this provider to a family or friend?
Yes
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Would you recommend this dentist to others?
I Already Have
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
by Anonymous
XXX.XXX.177.19
I wish they had a few more Dentists or at least one that actually seemed like they went to dental school. I went in because of a broken/missing tooth and not only did the dentist "dr jamie"? no last name?) not look in my mouth, but he didn't even ask about what I needed done or if i had any other issues besides that particular tooth - I had to tell him about the other teeth - while he was writing out a referral without even doing an examination - to an oral surgeon. When i voiced my concerns about having a missing tooth that is visible when i smile and makes me feel self consceious- he said there is nothing we can do and to come back after i have it pulled. He didn't even look at any of the other teeth, i told him that i needed stuff done and i wanted something temporary for the 2 month wait until the oral surgeon appointment, he litereally started SCREAMING at me , and motioning with his hands (as though I could not hear or understand so he had to show me how to get up out of the chair!) So during this I am getting upset and he screams: "NOW WHAT YOU ARE GOING TO DO, IS GET OUT OF MY CHAIR - (points to chair, motions me to get up and points to door)...AND WALK OUT THE DOOR AND DON't COME BACK UNTIL AFTER YOUR TEETH ARE OUT" I was so repulsed by this homie G speaking dentist treating me like a piece of trash or something - I could not believe how RUDE he was - How UNPROFEESSIONAL he was, I had MAJOR anxiety about going there in the first place because they always seem to have different dentists there, no one ever stays.. I was so mad that I was in tears by the time I got out the door without my referral and I have been trying to find out who he is - really - to see if he is even a real dentist because he acted very "gangster: like how he talked and treated me like i was someones bwitch or something.. He's lucky he didn't come in the office when i came back in to get my referral because I probably would have told him he was a POS that needed an @$$ beating for talking to me like that, but i knew his homeboys were outside on the stoop waiting for him so he was wanting to get out of there fast . I was in there a total of maybe 10 minutes. Never again and I will report him when i find out his last name. He should be working under another Dr.'s guidance so that he can learn some manners, proffessionalism, and morals - but most of all, workplace ethics! members on hand. They weren't severely understaffed but it was obvious they could've used more help. They didn't display their qualifications. It made me nervous. I was not satisfied with my visit... not much was accomplished and I felt confused and uneasy upon leaving. The waiting area here is rather cramped. People often have to stand as there is not enough chairs. I went there to have my teeth examined, and instead they barely even looked at my teeth. I had barely opened my mouth when they told me they were finished examining them. I'm afraid they might have missed a few cavities.
by Pamela Anderson
XXX.XXX.142.98
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
Was this dentist's staff friendly?
Yes
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
XXX.XXX.211.93
Did you experience excessive oral pain after you left your appointment?
No, I was in a little pain but it wasn't excessive
Did this dentist answer all of your questions?
Yes
Does this provider remember you by name?
Sometimes, but not always
Did your gums bleed excessively after your appointment?
No, they didn't bleed excessively
by Anonymous
XXX.XXX.202.15
I have been in pain with a tooth that is rotten to the gum line for several months now. First we waited for medicaid to obviously say no to a root canal, now I'm waiting for an appointment. I am in serious pain and all the antibiotics and over the counter painkillers are not helping. They will give me nothing to help with pain over the months I have been waiting. I want the tooth out. I believe if I talked to the doctor I would get further but the receptionists are lollygagging. The dentists are great, but the receptionists and hygienists are awful.
by LoyalCustomer
XXX.XXX.126.177