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American Dental Practice P C

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1st Advantage Dental - Bethlehem

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American Dental Practice P C
American Dental Practice P C
(11 Reviews)
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2258 Western Avenue Guilderland, NY 12084
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Literally the most unprofessional practice I have ever been to in my life. Appointments were made well in advance, confirmations happened via their automated text messaging service and then they call to confirm your change in the appointment. When you question the change they tell you if you need to cancel the appointment you can change it. Why is it so hard to stick to the actual appointment time? And THEN, they hang up on you. If I could give zero stars I would. What kind of practice hangs up on their clients? They then refuse to let you speak to anyone else in the office after I had to call back. I severely hope the call was recorded and this receptionist gets fired for her terrible customer service and unprofessional actions. There are plenty of other dentists to go to. You should be ashamed
by Irate customer xxx.xxx.133.9
December 17, 2021
I had my fist visit today and was having a hard day. My insurance company had me visibly upset and the hygienist was super supportive while I waited for the Dentist. From the front desk to the employees in the back I not only got what I came for, I got support and the help I so desperately needed. Thanks again for great service!
by Hannah N xxx.xxx.67.74
September 23, 2021
They are wonderful there, they go above and beyond to make sure you are taken care of and get the best care possible. I was very happy with the cleaning I received, at my last appointment.
by Holly Vallee xxx.xxx.87.29
July 25, 2014
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Would you recommend this dentist to others?
I Already Have
by Anonymous xxx.xxx.88.3
June 14, 2013
Were you able to relax during your appointment?
Yes
Did this provider listen to your input and concerns?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.42.213
April 15, 2013
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous xxx.xxx.43.11
February 27, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.171.157
September 16, 2012
My mom, my daughter, and myself all went to this place for regular tooth cleaning and treatment. . Their staff is very friendly and professional and all of our questions were answered. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. We will definitely return.
by Peng xxx.xxx.43.11
August 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.51.252
August 21, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
August 18, 2011
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Map and Directions
2258 Western Avenue, Guilderland, NY 12084