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Somerset Oral & Maxillofacial Surgery Grays TPA

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Oral Surgeons

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Somerset Oral & Maxillofacial Surgery Grays TPA
Somerset Oral & Maxillofacial Surgery Grays TPA
(21 Reviews)
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85 West High Street Somerville, NJ 08876
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the waiting area spacious enough?
Totally
Does the provider's staff try to accomodate your schedule when booking appointments
Not really
Did you feel that your waiting time was acceptable?
Not really
by Anonymous xxx.xxx.121.134
May 09, 2014
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous xxx.xxx.120.66
February 01, 2014
Had the procedure done in the Lebanon office, but was first seen in the Somerville office. The Somerville office is very busy and they seem overwhelmed. I originally called the Hillsborough office to schedule a consult. They scheduled me for Somerville without telling me it was Somerville. Drove all the way to Hillsborough only to have to drive over to Somerville. I asked why would they schedule me for Somerville (and not tell me) when I called Hillsborough. They tell me because Dr. X doesn't work out of Hillsborough. Well I never asked for Dr X!! Once I got to the Somerville office there were no apologies, just rushed in and out. They also had the wrong phone number in my records, which is why I didn't receive the appointment confirmation phone call, which would have clued me in the day before and not wasted my time. Mistakes are made, and I get that. However ownership of those mistakes and apologies are another. Apparently they have enough business to not care how rude and curt they treat the patients.

On to the billing. The woman from the Lebanon office was very nice and helpful with the billing. However, yet another miscommunication between offices. I was told I would need to bring a sizeable amount of money the day of surgery because my insurance didn't really do the pre-determination correctly. Well, ok that's insurance for you. The day of surgery I paid the amount requested. 2 days following the surgery, I get a call from the Somerville office telling me how much I need to bring the day of surgery (which was roughly half of what the Lebanon office told me). I told her she was a little late, the surgery had already been done. It's frustrating that I had to bring so much money up front when the other office gave me a much lower number. Now I will probably have to spend hours chasing down my refund.

The docs are great there, which is the only reason I'm giving 3.5 stars. 5 for the docs, and 2 for the Somerville staff for a solid 3.5, The surgery went very well, and the follow up care and home instructions were fine. The docs took the time to answer any questions we had, and they were very friendly and thorough, and most of all put me at ease. Would definitely recommend these doctors to someone who needs oral surgery. Steer clear of the Somerville office though, they are busy enough. The Lebanon office was much more laid back and friendly.
by sarah xxx.xxx.47.206
August 20, 2013
Does this provider promptly return your phone calls?
Yes
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.1.75
August 14, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's staff friendly?
Yes
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.102.9
November 02, 2012
by Anonymous xxx.xxx.227.200
September 25, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Susan xxx.xxx.146.113
August 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.128.26
July 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.158.125
June 11, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.8.4
May 15, 2012
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Map and Directions
85 West High Street, Somerville, NJ 08876