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Shaun Hicken, Owner / Orthodontist

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Shaun Hicken, Owner / Orthodontist
Burnsville Family Orthodontics
(5 Reviews)
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14344 Burnhaven Drive Burnsville, MN 55306
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Consumer Feedback

(5 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
They showed me a 3D model of how my teeth should look after the braces, so I had a good idea of what the results would be. As an adult having braces for the 2nd time my teeth were not that bad and came off 4 months early. They told my I would have to wait two weeks for my retainer..WHAT!!! withing two hours after the braces came off my teeth started to move, I called right away and the Dr said don't worry, we can fix it with the retainer.....well that didn't happen, I ended up wearing a wire retainer for over a year which he tried to manipulate to move the teeth back into position....this did not work, I finally had to speak up and say " Hello !! this is not Okay with me !! He said the only thing left is the invisiline which I've been wearing for 8 months..... that's two additional years of straightening my teeth and in my opinion is unacceptable. I know four other adults who had braces and they got their retainers the same day the braces came off.
by Anonymous xxx.xxx.16.17
May 30, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider answer all of your questions?
No, I left confused and frustrated
by Jen xxx.xxx.16.18
November 21, 2012
Did this provider rush your appointment?
No
Does this orthodontist offer flexible financing options?
Yes, they had flexible financing options
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.16.7
October 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.50.4
August 30, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
March 21, 2011
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Map and Directions
14344 Burnhaven Drive, Burnsville, MN 55306