Ferguson Dental Center

Ferguson Dental Center
Ferguson Dental Center 101 Sheldon Boulevard Southeast Grand Rapids, MI 49503
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Consumer Feedback

(22 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
they are great with kids
I entered this program in hopes it would helped the working poor, only to find out it does not. There is something wrong with this program I was giving help on a 50% scale. the Dentist they sent my case to want $2500.00 for a full extraction and there is no way I could afford such amount. I called back to Alisha Walker she gave me numbers to 4 others on the list so I could see what they would charge 2 charged the same and 2 on the list didnt even do extractions there is something wrong with this program , if there is help available its not to help the working poor. Im suffering in pain and thought this place would be helpful and was told that to bad for me and good bye I found Alisha behavior to be cold and useless . dont claim to be helping people when you're not.
Would you recommend this dentist to others?
Absolutely Not
Does this provider take that extra step to make you feel special?
Never
Was this dentist's staff friendly?
No, they were rude
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Did this provider give the impression that they cared about your concerns?
No
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider seem irritated to be working with you?
No, they were polite
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this dentist's staff friendly?
Not Really
I went here yesterday under emergency circumstances. Pain that would not subside or go away. I was checked and told I have absolutely nothing wrong and was sent away with no help or relief to my pain in my mouth. I went to another dentist this morning with even more unbearable pain and in my xray they found an abscess way up in my sinus cavity in the same area I was complaining about that Ferguson said I have nothing there. I'm on antibiotics and will be getting a root canal next week after the antibiotics start working. The male dentist himself was very nice and polite, but the receptionist that answers the phone was very rude and made me feel like I was bothering her by calling. Not impressed with the female staff at all. VERY RUDE.
I have major dental difficulties due to "bad genetics" in my teeth. A friend told me to go to Ferguson Dental Clinic. I went one early morning and they decided 2 teeth needed to be pulled - a molar and a canine tooth. The canine tooth fractured as they were pulling it, resulting in them having to remove bone from around the tooth. I now have an indentation in the gumline where the bone was removed. They also damaged a perfectly good tooth during the pulling. I had a dental resident (about to graduate) pull those teeth. When I returned 2 weeks later to have the damaged tooth repaired, it was done but now when I look at it in the mirror, it is bigger than it should be for that particular canine tooth, and it is sloped. They're good, but I guess if you're poor and that's all you can afford, they're alright. I'm concerned about the future because I have lost 6 major chewing teeth over the last 2 years and am having trouble eating. They didn't seem to care about that. They said I was not an established patient after 2 visits and if I had to come back again, I would have to come by 7 a.m. with proof of my income and $20. **shrugs shoudlers** kind of sad when you're poor and you get such sloppy service. :(
Did you receive sample toothbrushes or toothpaste to take home?
Not at all, they rushed me out the door
Was this provider's office too cold?
Yes, I was freezing
Was this provider's office clean?
No, I didn't feel comfortable at all
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Not really, they gave me a little information beforehand but not very much
Have the fillings, crowns, or veneers you've received lasted?
Definitely! They lasted even longer than they were supposed to
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Was this dentist's staff friendly?
No, they were rude
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Were the restrooms clean at this provider's office?
No, they were disgusting
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
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