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Mark Kopel, DO

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Mark Kopel, DO
Hartland Family Physicians
(34 Reviews)
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11150 Highland Rd Hartland, MI 48353
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Consumer Feedback

(34 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Tried to get an appointment as a walk in for the flu and a bad cough I had for the last month said I would have to wait a month she just did not care I would not recommend any one to take the kids there was very rude person on the phone
by Wood xxx.xxx.165.159
February 27, 2019
My daughter is retarded and they are wonderful with her. I am amazed that she does so well with everyone in the office. Sincerely Eileen Perry
by eileen perry xxx.xxx.55.179
April 25, 2015
Was this doctor's staff friendly?
Yes
Would you recommend this doctor to others?
Yes
Did this doctor answer all of your questions?
Yes
Was this doctor friendly?
Yes
Did the waiting room smell clean?
Yes
by Sandi xxx.xxx.35.155
July 14, 2014
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider's staff friendly?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.57.167
November 12, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.202.45
February 25, 2013
Does this provider have helpful information available online?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always put the customer first?
Yes, they always put customers first
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.173.57
February 25, 2013
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider have reasonable prices?
Yes
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
by Anonymous xxx.xxx.237.209
January 29, 2013
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.43.169
December 27, 2012
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.206.127
December 11, 2012
EXTREMELY RUDE!!!!!!!! I will never go back here. Everyone that works in this building falls under the category of rude. From the office staff to the Doctors. They are judgmental, snarky, and just plain rude. I have felt uncomfortable every time I have entered this office. I am glad that I have found a new doctor.
by kar xxx.xxx.51.216
November 29, 2012
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Map and Directions
11150 Highland Rd, Hartland, MI 48353