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Glenn Figueroa, MD

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Glenn Figueroa, MD
(15 Reviews)
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206 McMillan Road, Suite #1 West Monroe, LA 71291
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.230.55
November 29, 2013
I found Dr. Figueroa to be a good doctor, however, I feel as though letting his wife run his office was his big down fall. Not only is she rude to his patients but also knows very little about the billing process of a medical office. If he is ever fortunate enough to be able to open a private practice again, he needs to hire trained medical office personnel with great customer service skills. That is just as important to a medical office as the doctor himself!
by Lou Lou xxx.xxx.196.74
July 18, 2013
Was this provider's office too cold?
No, it was fine
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was this provider's staff friendly?
Not Really
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous xxx.xxx.237.42
July 06, 2013
Was this provider's staff friendly?
Not Really
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.107.3
September 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by sharon moses xxx.xxx.8.107
July 26, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.227.41
May 09, 2012
I love Dr. Fig and his staff, with the EXCEPTION of the receptionist who seems to think she can be rude to anyone and everyone since she is his wife. SHE is the only complaint I have. Dr. Fig is one of the best and most caring doctors in town, along with his staff (again excluding the wife). He takes his times, listens and completely puts you at ease. I would highly, highly, recommend him.
by Sam xxx.xxx.184.158
April 12, 2012
Seems to be a very good Doctor. He was recommended by a friend,.

On prior visits I had no problems and felt good about the experience.

On my last visit, I waited over an hour for my appointment. While we waited, another elderly gentleman came in for his wife's lab results. He waited by the window for a long time. Finally he knocked. They told him to sit down and they would call him when they were ready for him. After some time he asked again and was told to sit back down and they would call him when they were ready. She was very irate and told him he should have called first. They were to busy. Seemed to me that they could have used the time they took selling girl scout cookies and cookie dough, this happened several times, to tell the old man his lab results. I guess between the treatment for him, for myself and the fact that there were still people who were there when I got there, I got mad.

When they finally called me, I asked why I had waited so long, I was told "because we had a crazy morning" When I asked for a better explanation I was told I could leave if I wasn't happy. So a very spirited exchange took place.

I am a senior citizen and I have come to expect to be treated with rudeness and disrespect from some health care workers. However not to this extent. This place went beyond the usually loud speaking and disregard for my self respect. They are paid by medicaid, but I didn't ask them to do it. A medicaid patient should receive the same respect and treatment as everyone else.

Turns out the rude person at the window was the Doctor's wife. I knew that this would always be a problem for both of us. It was easy to tell who wore the pants in that family. So I left. They were as happy as I was. Now I have to go to another PCP and have all the tests and examinations done again. At public's expense.

Don't go here if you expect to be treated with respect and dignity.
by littlejimmy
March 05, 2012
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was it easy to make an appointment with this provider?
Yes
by Anonymous
March 02, 2012
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. They paid close attention to me and all of my questions were answered. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. Would recommend to anyone! Love the office and his Staff is great! Very, very nice and caring.
by Alice Streeter
February 16, 2012
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Map and Directions
206 McMillan Road, Suite #1, West Monroe, LA 71291