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Bryan Gerstenberg, DDS

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Bryan Gerstenberg, DDS
Airport Dental
(9 Reviews)
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905 Garden Gate Circle Pensacola, FL 32504
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
I only wanted to get my front tooth fixed and they give me a $40,000 estimate, charged me $255.00 for X-rays. Kept me there over 3 hours while staff went to lunch. I left with my front tooth still missing, my credit application was denied so they didn't have time for me...Hollywood smile will cost you a fortune...very disappointed.
by Sad-smile xxx.xxx.194.230
July 07, 2015
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by jlh xxx.xxx.85.245
January 03, 2014
I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. They took the time to explain in detail plenty of techniques (The "Big 5" is a big deal to Dr. G!) I could practice at home to prevent cavities and tooth decay. I love that they never cancel their appointments last minute here. I can always count on Dr. G to be there for me. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I did notice they adhere to a strict set of policies. They don't have a missed appointment fee (which is nice!), but if you miss two scheduled appointments within a 12-month time frame, you are dismissed from Dr. G's care - it seems harsh, but it makes sense since Dr. G is such a popular dentist! I'll be sure to keep my appointments, plus their hygienist is the sweetest!
by Susan xxx.xxx.36.45
October 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Sarah xxx.xxx.36.45
August 27, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.58.128
January 14, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
December 05, 2011
They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. My teeth cleaning was extremely rushed. My teeth were still very dirty when I left. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. I was mildly frustrated that very few of my questions got answered. I really needed to know a lot more than what I got out of that appointment. They also do not stand behind there work. They demand payment in full up front and once the payment is received they have very little interest in the quality of the work done. This office did not recognize there own treatment plan. I went back to have faulty work looked at and also have a cleaning done. After the cleaning was done the Dr. took a look at the work and made degrading comments about the quality without realizing it was his own work.. He also looked at the treatment plan that had been paid for in full and quoted that it wasn't a very accurate plan. Then once informed that it was his own he stated that it was a quicky !!.. offered to repair the poor work for 29,000.00 dollars and deduct part of the cost of the original from that. All in all, this is a crook.
by kcgreen
August 22, 2011
Dr. Bryan Gerstenberg, Airport Dental, Dr “G”
I feel that Airport Dental is unethical. My 86 year old grandmother with advanced dementia received Dr G’s birthday card with coupon and had her caretaker bring her to Airport Dental for a cleaning and to check on a tooth that was hurting. She contacted me after her visit with Dr. G because she was panicked that she had signed an $11,979.00 financing form she felt pressured into signing. She asked me to get the charges reversed which I preceded to do in November of 2010. The Airport Dental office of Dr. G has been of little to no help, they continually say take your complaint up with the financing company. Who created this billing mess again? Was it the financing company or Dr G’s office? I think we know the answer to that one. Dr. Bryan Gerstenbergs policy of not ever calling a patient with a complaint is bad business. Keep in mind Dr. G had not performed this $11,979 worth of work but was funded by ChaseHealthAdvance financing immediately after the form was signed, way before the dental work was to be done. My grandmother is a lady of means and the last thing she needs is to get scammed on a 25.99% APR credit vendor. I could write a chapter on the time, stress, and hassle Airport Dental put me through trying to unravel this aggressive action by Dr.G’s practice. It’s a sad day when you put your cash needs before a patients care. It’s a sadder day when you take advantage of an elder through pressure methods. Kudos to Dr. G’s personal birthday card w/ coupon marketing technique, it sure got my grandmother in there, good mouse trap. It’s taken me six months to finally get to the bottom of this mess. I had to get my attorney involved to have the Airport Dental office produce a ledger of the work Dr. G actually did perform. Dr G billed $768.00 to pull a single tooth. During this mess $235.00 of interest has accrued in the 6 months of me acting proactively and in good faith. I’ve spent way to much time on this fiasco, I’m tired and not going to fight for the $235.00 interest. My grandmothers’ credit rating has been damaged, no thanks to Dr. G. It is my recommendation to never go to Airport Dental and tell all of your friends, neighbors, and relatives to steer clear of Dr. G……
by Ethics
May 13, 2011
I love this place, I find they treat everyone with respect and care. Where else can you get a cookie or even a cup of coffee. This staff understands you may have fears and such. You are never looked down on an you always have a smile with your answer. They will even send someone out for a power shake if you are waiting too long in the back. I like the way Dr. G doesn't hover over you for a while like others do getting his info. He is briefed in the hallway, checks on it, then gets to work. He is aware there are some who have a fear of dentist so he doesn't want to stress you. So he makes his presence only as long as needed but if you have a major issue done HE will be the one calling you to make sure you are ok. I LIKE THAT! I found out from personal experiance that the worst question in the universe is the one not asked. Just come in a get your questions answered at least.
by donnamorris181
May 18, 2010
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Map and Directions
905 Garden Gate Circle, Pensacola, FL 32504