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Donald Murray, MD

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Donald Murray, MD
Medical Associates-Jerseyville
(16 Reviews)
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270 Maple Summit Rd Jerseyville, IL 62052
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
by Anonymous xxx.xxx.57.132
October 28, 2014
Would you recommend this doctor to others?
I Already Have
Was this doctor's staff friendly?
Yes
Was this doctor friendly?
Extremely Friendly
Does this doctor use current and safe equipment?
Yes
Does this provider offer flexible appointment times?
Mostly
by Anonymous xxx.xxx.150.2
April 08, 2014
Dr. Murray is awesome. He is like House, but actually cares. He doesn't sugarcoat. He is direct, funny and so unexpected. I have been very unhappy with the front office staff there on many occasions. They are impersonal, make you feel insignificant and treat you like one more dollar. No eye contact and a standard scowl. BUT, the doctor makes up for it, and honestly, over the past ten years, I've noticed most front office staff do nothing but hand you forms in a perfunctory manner once they've noticed you walked up and bothered them, take your ID and insurance info, get any payment as move on to the next person. That's why the doctor is of utmost importance. If this impersonal inattention is actually the new norm, the a stellar doctor makes up for it as much as it could. I am extremely satisfied by Dr. Murray. I was concerned I wouldn't like him, but I am so happy to have found a doctor that relates to his patients on a real and equal level, doesn't b.s., and works to get you better. Kudos to Dr. Murray for being the kind of doctor a patient wishes to have.
by justapatient xxx.xxx.59.14
January 29, 2014
It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. My appointments always get canceled last minute here. It is really frustrating and really unprofessional in my opinion. They seemed like they were extremely irritated to be at work, and that they couldn't wait for me to leave. They didn't seem to want to help anyone. They seemed stuck in the past. I was nervous about being exposed to archaic treatment methods.
by Jay xxx.xxx.40.15
December 06, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Are you going to visit this provider again?
Without a doubt!
Would you recommend this internist to others?
I Already Have
Does this provider promptly return your phone calls?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.168.52
July 18, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.192.86
January 15, 2013
Temperature in the office and the chairs in the waiting room were comfortable for me. Due to my own misunderstanding I waited in an outer office longer than necessary prior to my first visit. Twice I had an informative appointment with Dr. Murray who seemed very knowledgeable about my symptoms. All of my questions were answered and I left feeling educated about my condition and safe in his care. I definitely trust him. While the MD seems very busy, twice he fit me into his schedule and also followed up with a personal call regarding a particular inquiry. This is written six months after I moved away.
by a grateful patient xxx.xxx.228.174
January 14, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.98.153
August 17, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.39.11
May 11, 2012
The doctor is personable and knowledgeable. However, his staff is absolutely TERRIBLE. They never answer the phone or call you back. When you walk up to the reception desk you stand there waiting for her to pay you any attention. She is rather unfriendly when she does bother to take care of you. They do not give you reminder calls. The doctor is the only good thing about this place. If he weren't the best doctor around I would say not to bother giving these people your money.

They answered most of my questions but I could have used more information. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I felt like my needs were mostly met, but they didn't make any extra effort. The office was easy enough to find. If I were in some kind of an emergency I'd go back. Otherwise, I'm going to look for something better.
by Aggrivated xxx.xxx.249.221
April 24, 2012
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Map and Directions
270 Maple Summit Rd, Jerseyville, IL 62052