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Athens Orthopedic Clinic

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Athens Orthopedic Clinic

Athens, GA
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Athens Orthopedic Clinic
Athens Orthopedic Clinic
(11 Reviews)
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1765 Old West Broad Street Athens, GA 30606
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
4.5 star average for Recommended
Value
3 star average for Value
My complaint is not with the Doctor who did my surgery. My complaint is with Athens Ortho Clinic's billing department. I overpaid on the day of my surgery and am owed several hundred dollars. Their billing department is in North Carolina. Instead of receiving a refund from them, I got a bill. I have talked to them twice and it is like pulling teeth to get them to understand that I am owed a refund. It seems like one hand doesn't know what the other hand is doing.
I really like my Orthopedist, Dr. Register. But I will not be coming back for any future Orthopedic needs because their billing department is horrendous.
by Steve xxx.xxx.182.66
May 05, 2020
Was it easy to make an appointment with this provider?
Yes
Was this provider late to your appointments?
No, they were on time
Does this provider have a good professional reputation within your community?
Not really, it could be better
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
by Anonymous xxx.xxx.42.223
September 24, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous xxx.xxx.169.189
August 28, 2013
Did they follow up with you after your appointment?
No, but they said they were going to!
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous xxx.xxx.206.244
May 22, 2013
This review is more focused on the office staff and the efficiency of the office since the doctors are first class. My mother had an appointment today and i swear it took 6 staff members telling me to go here and there before i found her room. Luckily i didn't miss meeting with her and her doctor since she is in rehab for her knee but it only because i got rude with the staff then they took the effort to help me. I swear they have 30 staff members crammed in the back and most of them are just goofing off and acted like they shouldn't be bothered to have to help me. Possibly the worst managed office staff I have ever seen. I run a small business that services hundreds of customers with only my self and one other person and I have never given a customer the run around like that. Just no excuse considering the man power being wasted. Great doctors tho!!
by Upset client xxx.xxx.55.41
March 26, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Is this business handicap-accessible?
Yes, it was handicap-accessible
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.228.33
March 09, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous xxx.xxx.188.249
February 12, 2013
Was the waiting area spacious?
Yes
Did this provider have reasonable prices?
They were decent, but not very affordable
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.58.122
October 18, 2012
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider prominently display their diplomas or business license?
Yes
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Was the waiting area spacious?
Yes
by Anonymous
October 03, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did you feel safe in this provider's care?
Yes
by Anonymous
May 18, 2011
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Map and Directions
1765 Old West Broad Street, Athens, GA 30606