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Pedro Morales, MD

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Pedro Morales, MD
(32 Reviews)
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2191 9th Ave N Ste 220 Saint Petersburg, FL 33713
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Consumer Feedback

(32 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was this family doctor's staff friendly?
Friendly Enough
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider rush your appointment?
No
by Anonymous
September 13, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did they follow up with you after your appointment?
Yes.
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
August 11, 2011
I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. They have a very good professional reputation. I know that I'm under the care of an expert.
by Connie
August 08, 2011
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
July 18, 2011
Was this family doctor friendly?
Extremely Friendly
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
July 12, 2011
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did you experience unnecessary pain during your visit?
No
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
July 11, 2011
The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. It was easy to get the appointment time that worked for my schedule. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here.
by Phyllis
June 27, 2011
Did you feel safe in this provider's care?
Yes
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by Anonymous
May 17, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
May 16, 2011
Is ther a NEGATVIE STAR? This office gets a big fat 'NO STAR'. I am furious with the office service. I have been trying since MAR 17 to fax permissions so that I can make appointments for a 95-year old patient of Dr. Morales. It is APR28 and I have not been able to get a fax through. When I reached an office person today, she hung up on me twice due to my 'tone' instead of trying to help me get the fax through. She's right, I did have a 'tone'. A big one...and it got bigger as she insisted that the fax lines are on 4 days p/wk when another office person confirmed that the fax line was not on for an entire week! All I needed was for her to help me make sure it was on and (heavens forbid!) let me know that she got it. Because last week when we finally got a transmission message that said it went through---this person said they did not get it. The only way I will know if it was actually successful is for someone in that office to let me know. I am appalled at her lack of professionalism to deal with a frustrated caretaker who has been trying (for weeks) to make a very important appointment with her doctor. Now I am forced to make a 95-year old do the phone work I am unable to do myself. Or, maybe I should try for another month and work on my TONE.

Thanks for NOTHING to this office person. Let's not forget...the most important thing is that this patient is not being seen becuase of this ridiculous situation. At 95-years old, do I really need to find her a new Doctor because I am incapable of getting an appointment with this one?

BTW...I have called back 3 times since and can't get through.. Please put someone on the staff that can answer a phone, turn on a fax and make an appointment. Is that asking too much? Or is that only for people who don't have a tone?
by Mrs. Green
April 28, 2011
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Map and Directions
2191 9th Ave N Ste 220, Saint Petersburg, FL 33713