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Madison Springs Dental

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Madison Springs Dental
Madison Springs Dental
(29 Reviews)
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25285 Madison Avenue Suite 107 Murrieta, CA 92562
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Consumer Feedback

(29 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
HORRIBLE! back office was great however, front was extremely unprofessional, rude and flirtatious. NO RESPECT
by Rodrigo Carranza xxx.xxx.51.25
November 13, 2017
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Does this dentist use current and safe equipment?
Fairly current
by Anonymous xxx.xxx.98.216
January 30, 2014
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.64.176
November 22, 2013
I went in for a broken tooth with a missing filling. They scheduled 2 procedures, told me after it was done that it WAS NOT covered by my insurance and to this day, the original tooth has not been worked on. I agreed to payment arrangements of a certain amount each month because I am on Social Security, they made a mistake and made up for it the following month taking my rent money. Now I still need to get my tooth that is causing me great pain fixed! They did the expensive work first, not what hurt me the most and when I complained they ignored me.
by Unhappy! xxx.xxx.42.194
July 25, 2013
I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. The office furniture is old, run down, torn & dirty. The staff ignores you, we sat there for 15 min. waiting to be recognized. The dentist claimed my wife and I needed all sorts of dental work but couldn't substantiate thru the xrays they had taken. Although insurance covered the visit 100% they demanded a $90 deposit up front and 1 month later still refuse to refund that amount. This place is in business strictly to steal your money.....be very careful my friends.
by Anonymous xxx.xxx.40.52
July 01, 2013
This was the WORST dental experience ever!!! First, they ask you for your bank account number and credit card number on the new patient paperwork. Of course I did not give it to them. The doctor told me that I need to have 3 fillings removed and redone, but if I was smart I would do Onlays at $675 each. They also said that I needed to have a crown replaced (it is brand new). Additionally, I was told my Madison Springs said that my cracked filling would not be covered by my insurance, but just to be nice they would give me that price. They also REFUSED to give me the standard cleaning that is covered by my insurance and instead wanted to charge me $65 for a "special" cleaning. I was already worried about their honesty so I refused all treatment. I requested copies of my x-rays, which they charged my $25 for. I was afraid to use my credit card there, so fortunately I had cash. I went for a second opinion to a family friend that doesn't take my insurance. He said that NO CROWNS needed replacing, all my fillings were fine, except for one that was cracked. I knew this already, but he said it did not need an onlay, a regular filling would be fine. He also said that I absolutely did not need a deep cleaning! I would NEVER recommend this dentist to ANYONE!!!!!
by pm in IE xxx.xxx.69.210
June 20, 2013
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous xxx.xxx.3.244
June 10, 2013
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider use excessive foul language?
No
Was this provider's staff friendly?
No, they were rude
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
by Anonymous xxx.xxx.64.180
May 08, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.3.244
April 16, 2013
I have been going to this Dentist now for several years and have never had a problem. I had gone to other dentist where they try to make up charges and unnecessary treatments so It was a relief when they did not do this until recently the gals at the front desk gave me incorrect information about treatment saying it was not covered when it actually was. Then when I checked with my insurance company she gave them a different reason than what she told me. That did give me an very uncomfortable feeling like they were trying to hide something from me and did not give me options except oh we offer a payment plan.. I will go back and I think I can work this out but beware and always do you're homework when what they tell you does not make since.
by Anonymous xxx.xxx.56.54
April 16, 2013
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Map and Directions
25285 Madison Avenue Suite 107, Murrieta, CA 92562