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Robert Kelsey, MD

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Robert Kelsey, MD
Robert C Kelsey MD
(10 Reviews)
> Get Phone Number & Directions
201 Health Park Blvd Ste 107 Saint Augustine, FL 32086
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Not impressed with Primecare in St. Augustine, FL. I used to see Dr. Harris-Letts until she retired. Now, Dr. Kelsey is taking over her patients and I never see the doctor, always a PA or Nurse Practitioner. I loved Lisa Salt, a PA but she left and I saw the Nurse Practitioner, Ashley just the other week. I needed to be seen to renew my prescriptions however, since we are in a pandemic I requested a drive up visit as they didn’t have Virtual. When I got there they asked me to come in which I was not happy about. A nurse took my vitals and had me wait for Ashley. I decided to go back to my car and wait as I was not comfortable. Ashley came out and we discussed renewing prescriptions including my CPAP. At which time she said I would need to see a Pulmanologlists because Dr. Kelsey did not do that. I asked if there was any way to get something to hold me over until the pandemic was better and she said she thought that would be fine. I had to call her back with the medical supply company info but never herd back from her or the practice. I called, left messages and no one called me back. Called again and told them how upset I was and finally got someone who followed through and got back to me. They talked to Ashley and she said she told me I would have to go to a Pulmanologist at my appt which was not true. I have had many problems over the years with support stafff not getting back to me in a timely matter but I really like Dr. Harris- Letts so stayed. I’ve never seen Dr. Kelsey and since he is not doing all that Dr. Harris did I no longer want to stay with this practices. I don’t recommend them at all. Not truthful (Ashley) and feel Dr. Kelsey doesn’t care and just has PA’s or Nurses see patients to get more money.
by Sheree xxx.xxx.64.75
August 07, 2020
Dr. Kelsey is a top notch Diagnostician. I had a stress test on July 30 & 31, 2014. The consult for the results were given to me by his P.A. I was told I would hear within three days when I could expect the appointment for the Heart Catherization. The Cath was done on Aug 21, 2014. The Doctor doing the Cath was Dr. George who was on vacation the week of the 10th through the 16th. Dr. George is the best and well worth the wait, few are better qualified. I am "somewhat" glad I waited for him. I was stressed out after receiving a "Failure of a Stress Test" and then waiting past the 5th day for an appointment confirmation. After failing a stress test at age 64 an old man wants to ensure any problems are taken care of ASAP. We tend to pass on due to something called the Widow maker. I do not for one moment doubt the professionalism of these fine medical Cardiologists. I would suggest however Dr. Kelsey's P.A. become a bit more cognitive of "Old Man Psychological Stress Levels". Would I have this team continue to save my life? You bet your sweat bippy I would! Worth every heart beat.
by safetyguy65 xxx.xxx.147.205
August 25, 2014
Did you leave the office feeling satisfied with your visit?
Completely!
Was this doctor's staff friendly?
Yes
Did this doctor answer all of your questions?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.212.39
May 30, 2014
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by grace xxx.xxx.156.70
December 14, 2013
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.23.160
November 14, 2013
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
December 09, 2011
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.
by R Neyhouse
October 22, 2011
Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. At their new location i found a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance
by kduffy
July 07, 2011
Are you going to visit this provider again?
Without a doubt!
by Anonymous
May 17, 2011
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider offer flexible appointment times?
Yes
Would you recommend this provider to others?
Yes
by Anonymous
May 02, 2011
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Map and Directions
201 Health Park Blvd Ste 107, Saint Augustine, FL 32086