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Michael C Feinstein, OD

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Michael C Feinstein, OD
(35 Reviews)
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17 ACADEMY ST NEWARK, NJ 07102
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Consumer Feedback

(35 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Was this provider's staff friendly?
Yes, they went above and beyond
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this optometrist provide you with an accurate prescription?
Absolutely, I can finally see well again!
Did this provider have reasonable prices?
Yes
by Anonymous
November 26, 2011
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
November 25, 2011
Did you experience unnecessary pain during your visit?
No
Did this provider listen to your input and concerns?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
November 07, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider have helpful information available online?
Yes, but its hard to find
Would you recommend this optometrist to others?
Yes
by Anonymous
September 28, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider remember you by name?
Sometimes, but not always
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
September 23, 2011
I was confident that they were using the latest treatment methods. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. When comparing them to others I have visited for the same condition, they are among the best I have seen. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
by Anonymous
September 21, 2011
They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. I love that they never cancel their appointments last minute here. I can always count on them to be there for me. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by Anonymous
August 20, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
June 15, 2011
Was this provider late to your appointments?
No, they were on time
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
May 21, 2011
I felt very safe in their care. I definitely trust them. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. One of the first things I noticed when I came in for my appointment here was that the building was not handicap-accessible. I didn't see any ramps or wheelchair accessibility, which seemed kind of strange to me. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.
by Anonymous
May 18, 2011
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Map and Directions
17 ACADEMY ST, NEWARK, NJ 07102