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Marcene F Kreifels, MD

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Marcene F Kreifels, MD

DEFUNIAK SPRINGS, FL
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Marcene F Kreifels, MD
(8 Reviews)
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1424 US HIGHWAY 331 S DEFUNIAK SPRINGS, FL 32435
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Do they have witch doctors in Florida? Dr. Kreifels seems like one. And she chisels people, charging them for more than their co-pays and then resisting reimbursement of money owed to the patient. If there is a petty chisel game to play, she plays it.
by CandyCane xxx.xxx.183.26
December 31, 2018
My insurance company listed this doctor as "a preferred doctor" so I trusted them. I read the reviews and read between the lines on both the good and bad reviews, here and elsewhere. I was shocked that there were vastly more negative than positive reviews, but I thought I would make up my own mind. I had new insurance and was unfamiliar with the exact co-pays, but every other doctor's office I have been to in the last three years were, "online" with the insurance companies to check co-pays, pre-auths, etc. Not these guys. Anyway, the receptionist tells me that my copay is $25.00. I was unsure, but thought it was $0.00 for primary care and $15 for specialist. Anyway, I pay, thinking I can get refunded if it is a mistake. Sure enough, it was a mistake. Anyhow, during the exam, I am asked all of these questions about personal life and her thoughts about the Republican Primary and what shoes to wear and how to lose weight. No vitals, labs, etc. Then she finds out my rheumatologist (who i was to see in two weeks) and does a referral. Excuse me? I am already established there. At this time she was nice enough. When I got home, I got the email receipt for my co-pay, and they charged me MORE than I agreed to. They charged me more than I signed for. I also checked my policy and, sure enough, I had $0.00 co-pay. So i called the doctor office back and the receptionist said, "fine. I'll tell the doctor." I waited a week and filed complaints with the BBB (she's not a member) and with the Insurance Commissioner. Time is up, so I went to see if she would refund my money, today. She told me, "leave my office." I asked her, "Where is my money. You don't have a right to this unentitled co-pay." She shut the window, yelled at me to, "leave my office." I turned around and told the room full of patients, 'you have been warned.' Now, I am going to the bank and turning in my proof of credit card fraud for a charge-back. Trust the negative reviews, there is truth, in them, somewhere.
by M Jones xxx.xxx.41.20
August 15, 2016
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this doctor friendly?
Extremely Friendly
Did this provider answer all of your questions?
Yes
by Charlie xxx.xxx.138.6
April 08, 2014
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Bob xxx.xxx.138.6
December 01, 2012
Did this provider listen to your input and concerns?
Yes
Was this provider's office easy to locate?
Fairly Easy
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
by tiredofit xxx.xxx.181.3
September 28, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Chris xxx.xxx.97.77
August 22, 2012
They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. Their office equipment was in superb shape and looked very advanced. I definitely felt safe under their care.
by Sophia Grace
August 16, 2011
Was this provider's office clean?
It could have used some cleaning
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
by Anonymous
April 18, 2011
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1424 US HIGHWAY 331 S, DEFUNIAK SPRINGS, FL 32435