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Armando De Fex

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Armando De Fex
Armando J De Fex, MD
(13 Reviews)
Office

(214) 941-0801

 800 N Bishop Ave Ste 2 Dallas, TX 75208
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
1.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
I been his patient for more than 10 yrs.his a great Dr.
by margarita perez xxx.xxx.86.130
September 12, 2015
They were kind of friendly, but I wasn't very impressed. I usually look for more in a doctor. I would recommend this doctor to people I know if I couldn't think of anyone better to suggest. Their staff was not rude, but they didn't go out of their way to make me feel welcome. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. This provider really rushed through my appointment. I don't think they were at all thorough. What a waste of time! They don't care about you, they only care about the money from the insurance. More appoiments you have, more money they get. DO NOT GO THERE.
by C xxx.xxx.98.237
May 21, 2014
My complaint is from the scheduling, waiting time and the rude and unprofessional office manager Rebecca.
I scheduled my appointment on a Friday for the following Monday at 11:45am. An hour and a half later I ask them when would I be seen, after seeing they admitted a walk in before me. The clerk at the front desk tells me I'm next, which is pretty obvious because there is NO ONE ELSE in the waiting room with me. A few minutes later, two other patients walk in, sign in and within minutes are admitted as well.
I return to the clerk and ask for the manager. Rebecca, the office manager, could offer no explanation, except a personal story about how she went to a doctor to get blood work done and it took them two hours. I redirected her to the problem at hand and asked for an explanation as to why I was waiting for and hour and a half and patients with appointments after me and walk-ins were being seen before me. She then checked the schedule and informed me I was a walk-in, I told her to check again because I made and appointment. Her argument was that I made a same day appointment for 12:15pm. I informed her that she was wrong, I called on Friday for the earliest available appointment which they gave me at 11:45am.
She then excused herself by saying the Dr. chooses who gets seen depending on severity, if he heard someone with a bad cough he would probably see them sooner/next. (So now I have to cough? No one was coughing.) To which I asked what was the point of making an appointment?!?! If the people who make an appointment after me are still going to be seen before me??! She continued to run in circles with her personal story of a two hour wait, how the Dr. chooses who goes next... None of which ever answered the question as to why I couldn't be seen, why others were skipping ahead of me or at least told that it would take this long. She couldn't answer and when I asked to speak to the Dr. himself, she denied my request (I'm sure she didn't want to get in trouble), and slammed the window shut! Extremely rude, unprofessional and incompetent office manager running this clinic.
If this is how Dr. De Fex's business is truly run, I do not care to return to such an unorganized establishment who randomly picks who gets seen and in what order, employs such a disrespectful manager, obviously has no respect for other people's time, but sure will charge you if you miss your appointment.
by Mirna xxx.xxx.99.169
March 31, 2014
Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.
by Greidy Escobar xxx.xxx.219.115
January 14, 2014
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Was the waiting area spacious?
Yes
Did this provider prominently display their diplomas or business license?
No, I never saw one
by M xxx.xxx.166.2
January 02, 2013
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider welcome questions?
Not at all. They ignored my questions
Did you experience unnecessary pain during your visit?
A little, but it was bearable
by Anonymous xxx.xxx.53.140
December 30, 2012
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider listen to your input and concerns?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.236.129
December 18, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Crystal Garcia xxx.xxx.145.2
June 04, 2012
Dr. Defex has been my doctor for some years now and he is a very good doctor. I must admit his staff in the waiting room are not friendly, but then again who is with a room full of crying children. Yes the waiting time is long but it is worth the wait. The doctor answers every question i ask and gives plenty of advice for my health care. I highly recomend this doctor.
by 702
December 21, 2011
Does this provider give unbiased advice?
No. I didn't trust their motives.
by Anonymous
November 14, 2011
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Map and Directions
800 N Bishop Ave Ste 2, Dallas, TX 75208
Website https://www.wellmedhealthcare.com/provider-profile/1376504704-Armando-De Fex
Primary Specialty

Family Doctor

Practice Armando J De Fex, MD
Gender Male
Education Universidad Libre De Colombia, Facultad De Medicina
Training Wyckoff Heights Hospital
Business Hours
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
Sunday:Closed