Donald M Lai, MD

Donald M Lai, MD
5565 W LAS POSITAS STE 250
PLEASANTON, CA 94588

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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
The staff was very rude in fact. Downright unfriendly and unwelcoming. I noted that the chairs in their waiting room weren't the best, but that wasn't too big of an issue for me. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Their office was clean enough, nothing special though. One of the staffs Felicia was suppose to call back to set up my appointment but she ignored me three times. I am still waiting for the call until now. She is very incompetent and do not deserve to serve patients. Some of the staff suppose to help out also but they are so lazy and slow....I don't trust these people working for the doctor, they don't care...
by Gammary
XXX.XXX.220.172
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
by LAS
XXX.XXX.47.78
Dr. Lai is a kindly and competent physician, and I trust him implicitly. He has cared for both my husband and me, and we can recommend him without reservation.
by wellrose
XXX.XXX.12.76
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Did you leave the office feeling satisfied with your visit?
Completely!
Did this doctor answer all of your questions?
Yes
Was this doctor's staff friendly?
Yes
Did you feel safe in this provider's care?
Yes
by Anonymous
XXX.XXX.73.146
Was this doctor's staff friendly?
Yes
Was this doctor friendly?
Yes
Does this doctor use current and safe equipment?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did you leave the office feeling satisfied with your visit?
Completely
by Anonymous
XXX.XXX.48.93
Did you feel that your waiting time was acceptable?
Absolutely
Did you leave the office feeling satisfied with your visit?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Was this cardiologist friendly?
Friendly Enough
Did this cardiologist answer all of your questions?
Yes
by Anonymous
XXX.XXX.69.142
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider's office too loud?
No, it wasn't too loud
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
XXX.XXX.125.152
Was this provider late to your appointments?
No, they were on time
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
XXX.XXX.174.161
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous
XXX.XXX.104.59
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider show attention to detail?
Kind of, but not very much
Does this provider have helpful information available online?
No, just a basic listings page
Did you experience unnecessary pain during your visit?
No
by Anonymous
XXX.XXX.233.229