Donald M Lai, MD

Donald M Lai, MD
5565 W LAS POSITAS STE 250
PLEASANTON, CA 94588

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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Did you feel that your waiting time was acceptable?
Absolutely
Did you leave the office feeling satisfied with your visit?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Was this cardiologist friendly?
Friendly Enough
Did this cardiologist answer all of your questions?
Yes
by Anonymous
XXX.XXX.69.142
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider's office too loud?
No, it wasn't too loud
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
XXX.XXX.125.152
Was this provider late to your appointments?
No, they were on time
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
XXX.XXX.174.161
One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. The office was very easy to locate. I didn't have any trouble finding it at all. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them.
by Anonymous
XXX.XXX.104.59
I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They needed to pay a little more attention to detail, to make sure they didn't make any mistakes. I could tell their entire attention wasn't focused on me. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. They always made sure that I wasn't in any pain.
by Anonymous
XXX.XXX.233.229
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous
XXX.XXX.22.41
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's staff friendly?
Friendly Enough
Were you able to relax during your appointment?
Yes
by Anonymous
XXX.XXX.232.85
Was this cardiologist friendly?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider have reasonable prices?
Yes
by Anonymous
XXX.XXX.85.242
The staff was very rude in fact. Downright unfriendly and unwelcoming. I noted that the chairs in their waiting room weren't the best, but that wasn't too big of an issue for me. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. Their office was clean enough, nothing special though. One of the staffs Felicia was suppose to call back to set up my appointment but she ignored me three times. I am still waiting for the call until now. She is very incompetent and do not deserve to serve patients. Some of the staff suppose to help out also but they are so lazy and slow....I don't trust these people working for the doctor, they don't care...
by Gammary
XXX.XXX.220.172
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider offer flexible appointment times?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
XXX.XXX.199.70