They practice UNETHICAL veterinary care. When we first brought our sick dog in, they offered us MRI testing and highly risky surgery. We opted for medication management for a terminal condition that manifests in chronic pain and, ultimately, paralysis and death.
After a follow-up visit, we disagreed with the a condescending neurologist's suggestion that we keep our dog confined for two months. In addition, the steroid treatment prescribed proved ineffective and potentially harmful. Yet we continued with the compounded medication that we had to obtain with a week in advance from a pharmacy in Arizona.
Unbeknownst to us, when we ordered our most recent refill, we were denied, as we were informed that we should have scheduled another follow-up with that same condescending LIVS neurologist. At no point did anyone inform us that our script would run out and when we asked for any available vet to call in another refill, we were told there was no one available until Monday. So we are now left with a dog that will be in excruciating pain when her medication runs out because of LIVS. They should be called KILLS. My next step will be to file a complaint with the Veterinary licensing board.
I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else. I felt a little pressured to buy products, but it wasn't overbearing. Still, I wish they had been a little more professional. I was amazed that their staff could be so rude. They treated me and my pet like dirt. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. They didn't give me advice that would benefit me at all. They only cared about what would make them the most money. Approximate Cost:
Description Of Work:
MRI, Analysis, Spinal Tap, Analysis. Third rate veterinarian interns doing the work while LIVS represents seasoned specialists. Member Comments:
We brought Petey into LIVS on 6/17 for a 12:00 appt. We initially met with Dr. Carver and after a brief examination (about five minutes) she told us that it seems that Petey has a problem with a disc in his spine that is affecting his hind legs. He could not walk at this point since Saturday but he did have feeling in both legs. She told us it was common in dogs with short legs and long backs. She recommended an MRI and said they would be able to operate immediately after the MRI after calling me to discuss the findings. Both were to take place that day Monday 6/17. Dr Marino called at 6:25 PM. He said the MRI did not show what they expected. There was no disc problem. There was some foreign matter on his spine and they took a spinal tap and sent it out for a lab. The result would be back by Wed. 6/19 by 12:00 PM. I did not authorize a spinal tap and should have been contacted before this was done. I finally received a call from Dr. Marino at a 7:45 PM on Wed. to discuss lab test results that they had since 10:00 AM. He told me there were possibly two types of tumors on Petey’s spine which would require an operation and biopsy. He also said “after a group discussion with the other vets they could not come to a decision as to the actual problem!” He said there would be additional monies due over and above the $6300 I had already paid them due to the biopsy. Out of that $6300 paid $2400 was already allocated to an operation. Yet they were asking for additional monies? I told him I needed to know those costs and he estimated them to be between $900 and $1500 but would have someone call me with the new billing amount. I told him I needed to think about what he had told me and discuss the findings. At this point I had lost confidence in their abilities to properly diagnose and treat my dog. Come on now, give me a break, a group discussion with the other vets and these experienced professionals couldn’t identify the problem? Was I supposed to believe that? We talked it over and I called back at 8:15 to inform them we would be there that night to pick up Petey, and all his medical records and to settle my bill. When we arrived there an hour later nothing was ready for us. We collected Petey. We were supposed to be given complete medical records detailing their actions and the complete MRI with a reading and the spinal tap with a reading. They gave me a dvd supposedly with the requested MRI information. What they actually gave me was a disc with four jpeg files on it. Not even 20% of the MRI. They also gave me information on Petey’s status which was never updated. All of their information was not up to date. Some of Petey’s bloodwork numbers were dangerously high and they neglected to point that out to us. They were able to have my bill ready. Out of the original 6334.12 they were refunding 2347.77 so it turns out I paid 3986.35 for an MRI, which wasn’t given to me, a consultation which did not adequately describe his condition, a spinal tap and analysis which I did not authorize, and which also was not interpreted or explained, and two days stay at their location. They are expert at padding the bill. If you want your pet worked on by third rate veterinary students and then be billed as if seasoned professionals were doing the work then bring your dog here. They are unprofessional, and operate without conscience. Stay away from this bogus place and bring your pet somewhere more responsible to be properly treated.
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