Animal Clinic is a full-service veterinary medical facility, located in Chattanooga, TN. The professional and courteous staff at Animal Clinic 23rd & Animal Clinic East seek to provide the best possible medical care, surgical care and dental care for their highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients.
I took my service dog to this location for cremation, and the name on her urn came back misspelled. As I didn't want to pay for a service I didn't receive correctly until the mistake had been corrected I asked for a refund until they corrected their error. I was assured by 3 office people (I kept getting transferred) that it could be done but I had to wait 24 hours in order for this to take place. I then called back in their time frame and the Office manager Morris got on the phone and told me that he was refusing my request and then called me a liar. I was then berated by him and told that I could pick up my dogs remains the next morning that they would have the issue corrected. I never received a call back except to accuse me of having someone call them and to threaten to file harassment charges against me with the police when in fact this NEVER happened. I called at 1pm and was told that my dog wasn't in and wouldn't be in until 4pm, at 5 I called back and was told "Oh we were just about to call you". I asked for all of the medical records for my two cats and was given a printout of bills that had been paid, I then had to call for the records and was told that the request had to be approved by the vet. I am disgusted with them and as my dog was a service animal this only tarnished the dignity she had. I will never take any animal back there and would be careful if you do. Their vets might be ok but their Office Manager is a mean spirited man who gets jollys from harassing people who just lost a dog of 14 years, and their front office doesn't seem to know what they are doing.
They always take the time to listen to me. I know they really care about me and what I have to say. As far as boarding facilities go this is one of the better ones that I have seen and I feel confident that the staff takes great care of my pets.They try to make pets feel as safe and comfortable as possible. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I will definitely recommend them to people I know. Wow is all I can say about them. I have seen some vets become callused and unemotional but you will not find that here. The veterinarian and staff are extremely friendly and treat pets as if they are a part of the family. I could really tell how much they love animals.
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