Animal Clinic is a full-service veterinary medical facility, located in Chattanooga, TN. The professional and courteous staff at Animal Clinic 23rd & Animal Clinic East seek to provide the best possible medical care, surgical care and dental care for their highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients.
Animal Clinic East
ServicesDVM practices at 1414 Gunbarrel Road, Chattanooga, TN 37421.
Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.
To learn more, or to make an appointment with DVM in Chattanooga, TN, please call (423) 894-8495 for more information.
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
I took my service dog to this location for cremation, and the name on her urn came back misspelled. As I didn't want to pay for a service I didn't receive correctly until the mistake had been corrected I asked for a refund until they corrected their error. I was assured by 3 office people (I kept getting transferred) that it could be done but I had to wait 24 hours in order for this to take place. I then called back in their time frame and the Office manager Morris got on the phone and told me that he was refusing my request and then called me a liar. I was then berated by him and told that I could pick up my dogs remains the next morning that they would have the issue corrected. I never received a call back except to accuse me of having someone call them and to threaten to file harassment charges against me with the police when in fact this NEVER happened. I called at 1pm and was told that my dog wasn't in and wouldn't be in until 4pm, at 5 I called back and was told "Oh we were just about to call you". I asked for all of the medical records for my two cats and was given a printout of bills that had been paid, I then had to call for the records and was told that the request had to be approved by the vet.
I am disgusted with them and as my dog was a service animal this only tarnished the dignity she had. I will never take any animal back there and would be careful if you do. Their vets might be ok but their Office Manager is a mean spirited man who gets jollys from harassing people who just lost a dog of 14 years, and their front office doesn't seem to know what they are doing.
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