I would never recommend them to anyone. They were terrible. They don't seem to care if I'm there or not. After playing the "I did not receive the prescription" game then the "your insurance does not cover it" (I have two insurance plans), I gave up...The customer service rep is terrible if you could understand her. Then she laughed and I asked for her supervisor...similar atittude. Then with no confidence in the company, they asked for my credit card over the phone? Really? zero trust in them then give them a CC number. NOT!
Hello. I am one of the Sales Representatives for Express Medical. I feel that this forum is one-sided, since it does not give the actual provider the opportunity to interact or voice out their side of the story. Since many of these commentors are anonymous, we cannot address these complaints specifically, and we cannot do the further research, appropriately to help solve these problems. Despite the current changes in healthcare, be rest assured that we will still do our very very best for each and every one of our customers. If any of you have any questions or concerns about us, please e-mail me directly at firstname.lastname@example.org.
I had dealt with this company for a number of years, so I had no reason to believe that they would do such a lousy job. However, when I needed to get equipment this time, they dropped the ball in so many ways. No one asked what type of equipment I needed, particularly with regards to the mask type that I use or the size. I had accept a ridiculous appointment [on Christmas Eve, when I was planning to be several states away] and had to destroy my vacation plans. Sadly, the wait wasn't worth it as I was left with a low-tier machine and a mask I could in no way use. The tech called to ask about my mask and ended up telling me that I had to pay $300 for a mask that is covered and only costs $152 everywhere else on the <url removed> fact, Sears sells the mask for $87 dollars. I just couldn't understand how they had gotten so bad. It took about 4 days to get someone on the phone and when I did, I found out they didn't have any of my new insurance information although I had asked if they did prior to accepting the appointment. The woman I spoke to took my new insurance info and stated she would verify what I was covered for and get back to me late that day. I dcided to call myself to be just as well-informed about my coverage as she would. I was on the phone with someone and full of coverage understanding to my satisfaction in minutes. It is 5 days later and The rep from Express still hasn't called me back yet! Mind you, they have a return policy for equipment that is between 7-14 days, depending on who you are speaking to. So it seems reasonable to say they are stalling and planning to leave me stuck with sub-tier equipment, totally unsatisfied. Clarissa should have never left, the place is a madhouse now! They also have allegedly have Saturday service from 9-12. I have been on the phone 40 minutes prior to beginning this review letting it ring for the entirety of my writing and still haven't had a soul pick up. It's near an hour invested at this point, hence my scathing review!
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