Susana Mendez

Susana Mendez
ELGIN, IL 60123

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About Susana Mendez

Susana Mendez practices as a Medical Supplies in ELGIN, IL.
Primary Specialty

Medical Supplies

Services TOTAL HOME HEALTH INC is a medical supply company in ELGIN, IL. Call TOTAL HOME HEALTH INC at (847) 931-9300 for a detailed description of the medical equipment offered.

Contact TOTAL HOME HEALTH INC and discus your insurance questions and medical supply needs. Add a review for TOTAL HOME HEALTH INC’s profile, using the directory.
Consumer Feedback
(38 Reviews)
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Recent Reviews
They let bill us with supplies that they put in our menu so we can order it every month. Apparently, their staff had a mistake of adding a supply that according to them our insurance is not covering. We are talking thousand of dollars. After 2 years, they came back stating that we owe them money. I know for sure was coded already as bad debt (you should know accounting cycle). And now 2014, they are threatening us that they will report the balance and send it to collection.

What a poor business ethics!
Shoddy billing department-they deserve 0 stars. My son was prescribed a billy blanket that was delivered by this company. I did not receive an invoice from them until 10 MONTHS after their service!! !. They had apparently submitted the wrong billing code to my insurance company, causing my insurance to deny the claim but didn't bother to follow-up to correct their mistake or send me an invoice. My insurance company only allows for a 6 month window to appeal but since I didn't get their invoice until 10 MONTHS LATER, I could not correct their filing mistake and was stuck with a $400+ bill from this company. Every other provider I have worked with either follows up to correct the claim submitted to insurance or they send me the a timely manner...and I follow up with my insurance. HORRIBLE CUSTOMER SERVICE and makes their customer's pay for their billing mistakes. They don't own up to their mistakes and should hire new billing department personnel.
Recent Polls
Did this retail store have reasonable prices?
Were you able to get all of your questions answered while you were at this retail store?
Are you going to visit this retail store again?
If I need to, I'll return
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
Are you going to visit this retail store again?
Without a doubt!
Was the retail store easy to locate?
Absolutely! It couldn't have been easier!
Was the staff at this retail store friendly?
Yes, they went above and beyond
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
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