They let bill us with supplies that they put in our menu so we can order it every month. Apparently, their staff had a mistake of adding a supply that according to them our insurance is not covering. We are talking thousand of dollars. After 2 years, they came back stating that we owe them money. I know for sure was coded already as bad debt (you should know accounting cycle). And now 2014, they are threatening us that they will report the balance and send it to collection.
Shoddy billing department-they deserve 0 stars. My son was prescribed a billy blanket that was delivered by this company. I did not receive an invoice from them until 10 MONTHS after their service!!!. They had apparently submitted the wrong billing code to my insurance company, causing my insurance to deny the claim but didn't bother to follow-up to correct their mistake or send me an invoice. My insurance company only allows for a 6 month window to appeal but since I didn't get their invoice until 10 MONTHS LATER, I could not correct their filing mistake and was stuck with a $400+ bill from this company. Every other provider I have worked with either follows up to correct the claim submitted to insurance or they send me the invoice...in a timely manner...and I follow up with my insurance. HORRIBLE CUSTOMER SERVICE and makes their customer's pay for their billing mistakes. They don't own up to their mistakes and should hire new billing department personnel.
As a service provider in the community, I have never before struggled so much with a company as this one. They repeatedly did not listen, there was absolutely zero communication between members of their team and they could have jeopardized patient safety had I not been vigilant. DO NOT refer to this company. I give them ZERO stars and have informed my collegues to also stay away. Everything I told them seemed to go in one ear and out the other. They also apparently have no knowledge of how to access interpreter services, which is simply unacceptable. There will be no business sent their way from this referral source!!!
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