HORRIBLE organization! Have been trying to get medical supplies ordered here for a family member. Calling customer service several times who does not seem to know how to treat customers, not friendly, not accommodating and talks down to you. Their solution to everything is transfering to billing and no one every answers so you have to leave a voicemail which you WILL not get a call back no matter how many messages left! As a healthcare professional I would not recommend this medical supply center to anyone who cares about their health or their families health! Does not deserve one STAR! Please save yourself the headache and looks elsewhere! We will be reporting this to BBB.
They let bill us with supplies that they put in our menu so we can order it every month. Apparently, their staff had a mistake of adding a supply that according to them our insurance is not covering. We are talking thousand of dollars. After 2 years, they came back stating that we owe them money. I know for sure was coded already as bad debt (you should know accounting cycle). And now 2014, they are threatening us that they will report the balance and send it to collection.
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