They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The office was easy enough to find.
I received a couples of notices to have my pet come in for a kennell cough shot, and they even called my house. I finally called to get a price of the things I would need before I could schedule this appt. The asst. informed me <url removed> for the shot, <url removed> for the anal gland drain and <url removed> for a yr supply of Interceptor. Total <url removed>. I said let me confirm this w/my husband and I'll call you back to let you know. I did call back & set the appt for that afternoon. Went in, sat, was called back, anal was suppressed by a tech, and I asked her a direct question about the dog. Her Answer was..I dont know. I told her that I would ask the Vet. when they came in to administer the shot. Vet came in, made a rude remark about my dog's color and acted as if she was not at all an animal lover. Vets before have been sugar sweet with any animal. This case wasnt. I asked her if it were true that Schnauzer got "schnauzer bumps", her comment was they're just blk heads. I said ok....she said your pet looks fine. We departed. I got to the ck out desk and found that the yr supply was going to be a 6 months because thats all they had. So I said oh well, I will need to make another trip in 6 huh? I figured the bill would be <url removed> less, instead it was <url removed>. I said WHAT? the lady said yeah, <url removed> for the exam, <url removed> for the shot and <url removed> for the anal and <url removed> for the Interceptor....I said youve gotr to be kidding me??? <url removed> $$ for asking a question???, she said for the exam, I said said theyre wasnt an exam, Im not paying that and I want to speak w/the Vet. She left the desk, came back 5 min later and said...shes busy, she said the charge was to check his skin...I said youve got to be kidding me....I wasnr going to stand there and argue. The owner, female Vet, Beth Jones wouldnt assist me or address that I was very upset...I asked for my pets records and said that I would NOT be back. When I returned hm, I explained to my husband what had happened...He said Im suprised you let someone Take from you like that. So I called the office once again to speak with Beth Jones...she wouldnt come to the phone, said that her office mgr handles that, so the receptionist agreed with me..she was the one I spoke w/and set the appt. She said that she agreed w/me in the sense that if I was going to be charged xtra that I should have been told.. I want go back there, and whats really a shocker besides the up charges and arrogance is that this female is on the NC Senate in Lenoir NC, what a joke for this community, weve all been scammed.
March 21, 2012