Harvard Veterinary Clinic - Service Ratings
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Harvard Veterinary Clinic
259 Ayer Rd
Harvard, MA 01451
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
5 Star Average Based on the Following 24 Poll Questions:Does this provider remember you by name?
Asked 2 times
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Did the veterinarian allow you to stay with your pet at all times?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Absolutely! I was never asked to leave and stayed with my pet the whole time" (100% satisfaction) 1 time
Was this provider late to your appointments?
Asked 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 3 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 2 times
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Does this provider treat every client equally?
Asked 1 time
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 2 times
Has this provider ever cancelled your appointment on you last minute?
Asked 2 times
Answered "Never, they are very reliable." (100% satisfaction) 2 times
Does this veterinarian send reminder cards for your pets annual check-up?
Asked 1 time
Answered "Always. Not only do they send reminder cards, they also send adorable cards during the holidays" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 1 time
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