I had the worst experience I've ever had at any salon! This was the first time I'd been here and I chose it based on the stylist's website that claimed she knew color well. She boasted of 20 years experience. I started out blonde & we decided to color it. The stylist showed me a swatch of hair and we decided on the color, which was a light brown. It came out EXTREMELY dark and looked black underneath. She threw a few quick highlights in and gave me a quick shoddy haircut with horrible layers. And she was on to the next customer. I went home looking like I had on a wig, the color was horrible with my skin, and my haircut was bad. I ended up at another salon in town and had to pay to have the mess fixed. The stylist that fixed me couldn't even figure out what' Identity' was trying to do and said my hair was 1 inch longer on one side. This all sounds like exaggeration...it's not at all. I had to completely have my color stripped and hair cut by someone who truly knows hair. Since I'm not going to lump all of Identity staff into this review, I have to name names....I wouldn't suggest going to Karla. I don't want this to happen to anyone else. The staff was nice, but that's really irrelevant if you leave having bad hair.
I am a frequent visitor of Identity on Congaree. This salon is always clean and everyone that works here is MORE than friendly. I've never been without being asked if I needed anything- you can obviously see that they want to make you comfortable. With that being said, please do not consider one stylist 'negative' ratings a reflection of the entire salon. Each stylist has their own room and runs completely different businesses. Unfortunately, one dud doesn't make them all duds.
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