I am a frequent visitor of Identity on Congaree. This salon is always clean and everyone that works here is MORE than friendly. I've never been without being asked if I needed anything- you can obviously see that they want to make you comfortable. With that being said, please do not consider one stylist 'negative' ratings a reflection of the entire salon. Each stylist has their own room and runs completely different businesses. Unfortunately, one dud doesn't make them all duds.
I was unhappy with my last stylist and decided to try something new so I bought a Groupon that was for a cut and highlights, the redeemable price was $<url removed>.... I ended up paying another $<url removed>. For a total of $<url removed> for my hair...WTF. My overall color is nice, the highlights are blotchy and uneven, I can't even see them on the one side of my head. Haircut, I say what haircut? My end where trimmed, and my bangs where cut uneven...My layers were not touched at all. What a shame. And the worst part is I am heading out of town today...I did contact the stylist Bonnie who informed me all the charges are alacarte. Where are we at a 10 star resturant... I am very dissapointed and will not recommend Identity to anyone not even my poodle. What a waste of time and Money...Sadly, Lesson Learned....
I thought buying a Groupon for a cut and color wouldn't be terrible. I've actually bought a couple before and it turned out really nice. NOT this time. Bonnie was the stylist name and she's not great. It looks like the stylist are set up independently in different rooms, Bonnies room was outdated and dirty. Her products were out of date and her scissors were visible dull. I was hoping after our consultation that everything would look great. It didn't. My highlights were uneven and my cut was one solid length. My advice is to save your money and DON'T GO TO BONNIE!!
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