The staff seemed very caring and competent. However, the treating physician apparently never read my father's records from the hospital that transferred him to the facility, nor did he contact me (his agent for health care) to get any kind of history when my dad was unable to fill him in. He said that unless a concerned family member calls, he usually doesn't reach out. He made assumptions about my father's condition that were completely incorrect, directed medications based on these false assumptions, and when I finally contacted him and told him the real facts and about his treatment in the hospital, he was shocked to learn this information. When I told him, he the "did a 180" (his words), said something was seriously wrong and immediately transferred him out of the SNF and back to the hospital
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. Whatever cologne they wer e wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. They were very polite and helpful and made sure that I had everything I needed. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.
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