They didn't follow through with almost everything they told me I would get when I first arrived. I feel like they slighted me. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. I can tell it is maybe not a top priority to maintain a professional appearance here. They didn't look terrible, but there is definitely lots of room for improvement. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me.
I felt very rushed. They barely spent two minutes with me and almost completely ignored me. Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. This provider has no helpful information available online for long-term patient, apart from their address and phone number. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. The staff nursing or admin is never available...always in a meeting...perhaps they should stop wasting all this time in meetings and make sure that patients are being taken care of. If you value you LIFE, what little we have left than stay AWAY from this place!!!!
They paid close attention to me when they wanted to sell their services and all of my questions were answered. However, once we placed our loved one there, the staff was not that friendly, and didn't go out of their way to make him feel welcome. I would never visit them again. I was very disappointed.
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