I would never recommended this facility. Nursing staff did not seem eager to help when requested to do so. Acted as though it was a bother. Many of the aides of which there were not enough, had poor attitudes and also acted as though helping my dad was a bother. I called for someone to help me because my father was hanging off the bed. A nurse told me to get an aide...I waited 10 minutes for someone to come. My dad was a fall risk. I found him sitting in his wheel chair unsupervised...no one around, at all. We repeatedly told staff that dad was filling with fluid...legs were so swollen. They were not vigilant in insuring that his limbs stay elevated. We actually had to call doctor to increase his diuretic. He was eventually rushed to hospital in congestive heart failure. I will say that our initial introduction with the director was positive. Unfortunately, this did not continue. Our experience with physical therapy was positive. Again, if you have other facility options, please choose one of them.
They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating. Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me.
They do not keep the restrooms well-stocked here. No paper towels, toilet paper, or even a toilet seat cover! I had nothing to clean up with. They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. I was in a lot of pain during my visit that I feel could have definitely been avoided if they had been more careful. They seemed stuck in the past. I was nervous about being exposed to archaic treatment methods. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.
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