I have had an ongoing problem with this facility for almost a year now. I have been trying to straighten out billing with them. It's not a matter of me not wanting to pay my mother-in-laws bill, it' s the fact that I have written to them three times and provided back up paperwork and all the details I could find. I have called them also,and NO ONE calls me back. I give up. I would highly NOT recommend this place to anyone.
If I could pick less than a 1 star review I would.
I would never recommended this facility. Nursing staff did not seem eager to help when requested to do so. Acted as though it was a bother. Many of the aides of which there were not enough, had poor a ttitudes and also acted as though helping my dad was a bother. I called for someone to help me because my father was hanging off the bed. A nurse told me to get an aide...I waited 10 minutes for someone to come. My dad was a fall risk. I found him sitting in his wheel chair unsupervised...no one around, at all. We repeatedly told staff that dad was filling with fluid...legs were so swollen. They were not vigilant in insuring that his limbs stay elevated. We actually had to call doctor to increase his diuretic. He was eventually rushed to hospital in congestive heart failure. I will say that our initial introduction with the director was positive. Unfortunately, this did not continue. Our experience with physical therapy was positive. Again, if you have other facility options, please choose one of them.
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