Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. Their typical response "We have no beds available" even after 3 weeks latter, would not recommend this place to a vet not alone a friend.
I didn't have a bad experience, but it could/should have been better.. The facility is clean & welcoming.. They strive to maintain a professional appearance and look their best at all times. They have a good professional reputation. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. One attending doctor (Dr. Marsheh) doesn't read the patient charts thorough & has made serious pharmaceutical oversights. There are several aides who don't provide timely or quality assistance. I've seen patients wait 30 minutes to be fed (food is cold by then). I personally waited 20 + minutes for assistance after call light was turned on. They have falsely recorded that a shower was given -- when in reality, it was a sponge bath. Patient's hair was washed with a wet towel & shampoo while seated in her wheel chair. Need constant reminders to shave patient & put hearing aids in. Either they need to increase aide to patient ratio or get better (more dedicated) aids.
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