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Shelby Nursing Center

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Shelby Nursing Center
Shelby Nursing Center
(14 Reviews)
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46100 Schoenherr Rd Utica, MI 48315
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Consumer Feedback

(14 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Simply the best LCP grab bars give the staff 5 star in the state
by Jim xxx.xxx.225.105
April 05, 2017
My father is at the Shelby Nursing Center right now for post stroke rehabilitation for speech and physical therapy. Brooke is excellent. I found the facility to be clean and the staff is in general very polite and striving to provide care for some difficult patients. Like with all service professions, it is much more likely you will receive good service when you treat your provider with respect and consideration. Our father has primarily had that good care. Some staff are not as compassionate and are just perfunctory but there are some very excellent people here too. If the family is involved in a positive helpful way then the care will reflect that.
by Renata Pauli xxx.xxx.110.60
August 31, 2016
Was this provider's staff friendly?
Not Really
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.57.40
August 04, 2013
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Does this provider treat every client equally?
No, they definitely favor certain clients
by Anonymous xxx.xxx.77.202
March 01, 2013
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous xxx.xxx.136.210
November 04, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.145.113
May 23, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Susan Kassin xxx.xxx.121.45
April 03, 2012
Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. Their typical response "We have no beds available" even after 3 weeks latter, would not recommend this place to a vet not alone a friend.
by Nick xxx.xxx.216.42
March 12, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider prominently display their diplomas or business license?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
February 01, 2012
I didn't have a bad experience, but it could/should have been better.. The facility is clean & welcoming.. They strive to maintain a professional appearance and look their best at all times. They have a good professional reputation. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. One attending doctor (Dr. Marsheh) doesn't read the patient charts thorough & has made serious pharmaceutical oversights. There are several aides who don't provide timely or quality assistance. I've seen patients wait 30 minutes to be fed (food is cold by then). I personally waited 20 + minutes for assistance after call light was turned on. They have falsely recorded that a shower was given -- when in reality, it was a sponge bath. Patient's hair was washed with a wet towel & shampoo while seated in her wheel chair. Need constant reminders to shave patient & put hearing aids in. Either they need to increase aide to patient ratio or get better (more dedicated) aids.
by Patient's Family
January 25, 2012
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Map and Directions
46100 Schoenherr Rd, Utica, MI 48315