Many times my Mother would sit in her wheel chair and cry because she had to wait at times over an hour for someone to help her to the bathroom. When family were asked for help during meal times they were told all the techs were in the dining room and there was no one to help.
The worse for me is the morning my Mom passed away. I advised the nurse my Mom was in distress but she never came to check on my Mom. When my Mom did pass I advised the nurse, she came and checked my Mom's vitals and said she's gone what time did she die. Not once did she she say I'm sorry for your loss. I sat alone with my Mom till family and a very nice Chaplin arrived. I will say that a very nice Enviormental Tech saw what was going on at the time when my Mom passed and how distressed I was came him and held me while I cried and said how sorry she was. I was so glad I was able to stay over night with my Mom as I know she did not die alone.
I did this kind of work for many years so I'm speaking as someone who did this kind of work. I have never had anyone die alone as I checked on dying patients and sat with them on my own time. I even had family members tell me they could rest easy knowing I was there which helped me to work even harder.
The nursing/aid staff tries their best, but they are under-staffed. The management doesn't even try. The social services director is NOT a licensed clinical social worker, nor does she have nursing training. The Medicare/Medicaid materials they give out have incorrect information. The communication between ManorCare staff and family is almost non-existent. I would not recommend this facility unless nothing else is available and home is not an option. ManorCare should be an absolute LAST resort for the truly desperate.
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