My mother is here currently as of 1/18/14. She was put to bed without a depends on and not checked all night. She's 90 years old and has ALS, she's supposed to be here for rehab. She had urinated and had a bowel movement at some time during the night and was laying in it when we arrived at 7 AM. Her private area and behind was extremely red nearing severe rash stage. How un-dignifying to treat someone this way. We asked for the head nurse to come to explain how this could happen at 11 AM she still hadn't showed up and she was there. She refused to come and talk to us. I WOULD LOOK ELSEWHERE FOR CARE and we will be filing complaints with every state and federal agency we can find who governs this place.
My aunt was recently a short-term resident here. She is mentally challenged and they were so nice to her, very patient and kind. The place was clean, decorated for Xmas and I was greeted by staff each time I passed them. They knew her case, helped with getting the correct meds and moved her to a room close to the nurses' station so they could keep an eye on her. When it was time to discharge her they caseworker jumped to help get home health set up and even took on Medicare for us to secure it. A very nice facility and I would put my family there again.
If the staff seem not to have answers it's because they're new; a typical staff member lasts about two weeks. Why? Because the pay is crap; $10 an hour for an experienced CNA, and they don't pay overtime, they don'y pay holiday pay, there is no vacation time, and many of the staff complain that they struggle with administration to get back they pay they are constantly being being shorted out of on their paychecks. Many staff quit their positions. There is a daily high incidence of call-in and/or no-shows. This leads to terrible staffing; sometimes two to four staff to cover 40 patients. The state is constantly investigating complaints and it's a miracle they continue to stay open (makes you wonder if there's not some payola going on). If there were negative stars this place would get them. Don't send your loved one there to get ignored, hurt, or allowed to die.
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