This place seems great when you tour it, but don't let the mask fool you. The staff do not care AT ALL about the people they are supposed to be serving and taking care of. The last time I came to visit my loved one, his voice was hoarse because he had been calling for help for over an hour. He had pushed his nurse call button, but no one was responding to him, as usual. He was needing a change of pants and was feeling very sore from lying in his bed all day because no one had even bothered to come check on him and see if he needed to be shifted to avoid getting bed sores. I wish I could say that this was the first time it had happened, but I cannot. This place is absolutely horrible. NEVER place a loved one in this facility.
My mother has been at J-H for 2+ years and I could not be happier to have her here - day and night from where we moved her from! Very low turn over in the staff, very friendly and helpful. Regularly scheduled care meetings with departments, doctor visits on site. Building is always very clean, well decorated and inviting to all. There are many areas to sit and visit with loved ones; libraries, common areas, sun room and a beautifully landscaped courtyard when weather permits. I feel truly grateful to the staff here for the care they provide. J-H is a non-profit care center, so you can see they are not scrimping anywhere within the care they give to turn a profit for shareholders. Their shareholders are their patients and they are treated with the dignity our elders deserve.
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