I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I left with no question unanswered. They were so thorough with their answers and really went above and beyond to ensure I had a great understanding of their nursing home.