Well, it seems this facility does not care about the well being of their patients or families. Meetings to establish a care plan are worthless since they do not follow the guidelines that are established during the meeting. The majority of the caretakers are condescending to patients and families, make fun of patients, are rude as well as unattentive. Patient can wait up to 15 minutes for someone to respond to their call. What is the answer.....he is not my patient today so that gives them the right to stand around and talk or text and not respond to a person who believes it is hours they wait. Those in charge do not care or follow guidelines that supposedly are in place. The food is awful and there is so much waste as it is not eaten or cannot be eaten. This is not a place where you want your love one at the end of their life here on earth.
This place is a joke. They make up their own rules day by day....do not heed any requests from the family even though we have power of attorney as well as being in charge of my mother. She waits for hours to get help or is put in the hallway all afternoon to dose in her wheel chair. They lost all the paperwork initial paperwork which had to be re-completed. 90% of the staff is a joke. When she was moved in dirty/bloody bedding was on the table in the room the entire time we were there. Dust under the bed, chest, table. I washed up the floor one day as I did not know if it was mud, poop or what mashed down. This place needs to be reviewed daily, executives fired and money returned for lack of service, playing around, not listening to the family. Now we cannot reach her by phone as the phone might work and might not in the rooms as they are working on upgrading the telephone service. Tried two different rooms and the phones work, but the nurses station in her section wants all calls to come to them. This matter is not over and is going higher up the chain of command, insurance fraud and no concern for patients and their families in a time of crisis. I had to pick a star rating, but 0 would not work.
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